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Common (good) practices measuring trust in HRI

arXiv 2311.12182 ↗First posted 20 Nov 2023cs.RO cs.AIcited by 0

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Abstract (arXiv)

Trust in robots is widely believed to be imperative for the adoption of robots into people's daily lives. It is, therefore, understandable that the literature of the last few decades focuses on measuring how much people trust robots -- and more generally, any agent - to foster such trust in these technologies. Researchers have been exploring how people trust robot in different ways, such as measuring trust on human-robot interactions (HRI) based on textual descriptions or images without any physical contact, during and after interacting with the technology. Nevertheless, trust is a complex behaviour, and it is affected and depends on several factors, including those related to the interacting agents (e.g. humans, robots, pets), itself (e.g. capabilities, reliability), the context (e.g. task), and the environment (e.g. public spaces vs private spaces vs working spaces). In general, most roboticists agree that insufficient levels of trust lead to a risk of disengagement while over-trust in technology can cause over-reliance and inherit dangers, for example, in emergency situations. It is, therefore, very important that the research community has access to reliable methods to measure people's trust in robots and technology. In this position paper, we outline current methods and their strengths, identify (some) weakly covered aspects and discuss the potential for covering a more comprehensive amount of factors influencing trust in HRI.

Key facts. No citing papers in the map yet (data through 14 Oct 2026). Builds on 4 of its 27 references that are in the map. First posted on arXiv 20 Nov 2023.

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4 of 27 references.

References · 4

  1. 2023Communicative Robot Signals: Presenting a New Typology for Human-Robot Interactioncited by 4
  2. 2023Continual Learning through Human-Robot Interaction: Human Perceptions of a Continual Learning Robot in Repeated Interactionscited by 4
  3. 2021Can You Trust Your Trust Measure?cited by 3
  4. 2021How does a robot's social credibility relate to its perceived trustworthiness?cited by 1

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