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Distrust in (X)AI -- Measurement Artifact or Distinct Construct?

arXiv 2303.16495 ↗First posted 29 Mar 2023cs.HC cs.AIcited by 0

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Abstract (arXiv)

Trust is a key motivation in developing explainable artificial intelligence (XAI). However, researchers attempting to measure trust in AI face numerous challenges, such as different trust conceptualizations, simplified experimental tasks that may not induce uncertainty as a prerequisite for trust, and the lack of validated trust questionnaires in the context of AI. While acknowledging these issues, we have identified a further challenge that currently seems underappreciated - the potential distinction between trust as one construct and distrust as a second construct independent of trust. While there has been long-standing academic discourse for this distinction and arguments for both the one-dimensional and two-dimensional conceptualization of trust, distrust seems relatively understudied in XAI. In this position paper, we not only highlight the theoretical arguments for distrust as a distinct construct from trust but also contextualize psychometric evidence that likewise favors a distinction between trust and distrust. It remains to be investigated whether the available psychometric evidence is sufficient for the existence of distrust or whether distrust is merely a measurement artifact. Nevertheless, the XAI community should remain receptive to considering trust and distrust for a more comprehensive understanding of these two relevant constructs in XAI.

Key facts. No citing papers in the map yet (data through 7 Oct 2026). Builds on 6 of its 52 references that are in the map. First posted on arXiv 29 Mar 2023.

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References · 6

  1. 2018Manipulating and Measuring Model Interpretabilitycited by 256
  2. 2020Formalizing Trust in Artificial Intelligence: Prerequisites, Causes and Goals of Human Trust in AIcited by 166
  3. 2020Proxy Tasks and Subjective Measures Can Be Misleading in Evaluating Explainable AI Systemscited by 138
  4. 2021What Do We Want From Explainable Artificial Intelligence (XAI)? -- A Stakeholder Perspective on XAI and a Conceptual Model Guiding Interdisciplinary XAI Researchcited by 119
  5. 2021"Look! It's a Computer Program! It's an Algorithm! It's AI!": Does Terminology Affect Human Perceptions and Evaluations of Algorithmic Decision-Making Systems?cited by 13
  6. 2022Trust and Reliance in XAI -- Distinguishing Between Attitudinal and Behavioral Measurescited by 10

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