User Centered Design (VI): Human Factors Approaches for Intelligent Human-Computer Interaction

Starting from the design philosophy of "user-centered design", this paper analyzes the human factors characteristics of intelligent human-computer interaction (iHCI) and proposes a concept of "user-oriented iHCI". The paper further proposes a new human factors framework for iHCI based on the theories of joint cognitive systems, situation awareness, and intelligent agents. With the help of the concept and framework, the paper analyzes the human factors issues in the ecosystem of autonomous vehicle co-driving and proposes an initial human factors solution. Finally, the paper analyzes the two important research areas in iHCI (i.e., user intention recognition, human-computer collaboration) and points out the key human factors questions for future research.