# From High Recall to High Utility: Dataset-Adaptive Post-Processing of LLM-Generated Customer Intents

arXiv: https://arxiv.org/abs/2610.09039 · HTML: https://mlsanity.com/paper/2610.09039/

## Key facts

- No citing papers in the map yet (data through 14 Oct 2026).
- Builds on 14 of its 15 references that are in the map.
- First posted on arXiv 6 Oct 2026.

## Builds on (most cited first, 14 of 14)

- [Sentence-BERT: Sentence Embeddings using Siamese BERT-Networks](https://mlsanity.com/paper/1908.10084/) (2019)
- [Judging LLM-as-a-Judge with MT-Bench and Chatbot Arena](https://mlsanity.com/paper/2306.05685/) (2023)
- [Gemini 2.5: Pushing the Frontier with Advanced Reasoning, Multimodality, Long Context, and Next Generation Agentic Capabilities](https://mlsanity.com/paper/2507.06261/) (2025)
- [UMAP: Uniform Manifold Approximation and Projection for Dimension Reduction](https://mlsanity.com/paper/1802.03426/) (2018)
- [A Survey on Hallucination in Large Language Models: Principles, Taxonomy, Challenges, and Open Questions](https://mlsanity.com/paper/2311.05232/) (2023)
- [MTEB: Massive Text Embedding Benchmark](https://mlsanity.com/paper/2210.07316/) (2022)
- [SemDeDup: Data-efficient learning at web-scale through semantic deduplication](https://mlsanity.com/paper/2303.09540/) (2023)
- [Accelerated Hierarchical Density Clustering](https://mlsanity.com/paper/1705.07321/) (2017)
- [Retrieve Fast, Rerank Smart: Cooperative and Joint Approaches for Improved Cross-Modal Retrieval](https://mlsanity.com/paper/2103.11920/) (2021)
- [Towards Intent-Based Network Management: Large Language Models for Intent Extraction in 5G Core Networks](https://mlsanity.com/paper/2403.02238/) (2024)
- [Real-time Ad retrieval via LLM-generative Commercial Intention for Sponsored Search Advertising](https://mlsanity.com/paper/2504.01304/) (2025)
- [Higher Satisfaction, Lower Cost: A Technical Report on How LLMs Revolutionize Meituan's Intelligent Interaction Systems](https://mlsanity.com/paper/2510.13291/) (2025)
- [Content Based Player and Game Interaction Model for Game Recommendation in the Cold Start setting](https://mlsanity.com/paper/2009.08947/) (2020)
- [Building the Intent Landscape of Real-World Conversational Corpora with Extractive Question-Answering Transformers](https://mlsanity.com/paper/2208.12886/) (2022)

## Abstract (arXiv)

Large language models can extract useful signals from heterogeneous enterprise data, but high-recall extraction often produces outputs that are duplicated, uneven in granularity, semantically overlapping, or too numerous for downstream systems and human reviewers to use effectively. We present a dataset-adaptive post-processing architecture developed for Customer Intent Extraction (CIE), where unstructured customer language is transformed into stable, traceable intent units. The approach separates recall-oriented extraction from utility-oriented reduction. Source-specific preprocessing first isolates evidence from multimodal plans, sparse operational records, and structured opportunity data. Candidate intents are then standardized and deduplicated, optionally enriched with metadata for embedding computation, represented in a shared semantic vector space, and grouped using a clustering strategy selected according to the candidate set's characteristics. Cluster-level keywords provide an explainability layer, while singleton reassignment requires agreement between embedding and keyword similarity. Finally, constrained language-model aggregation produces one concise intent per cluster without introducing unsupported concepts, and the resulting unit retains provenance, clustering, embedding, and generation metadata. This treats post-processing not as cosmetic cleanup, but as a semantic reduction layer converting high-recall LLM outputs into reusable enterprise intelligence. We also describe two downstream applications: Machine-Generated Intents, which infer likely objectives for customers lacking direct evidence from peer customers with similar profiles, and intent-guided semantic retrieval and mapping, which uses the stable intent as a query against a downstream decision space, illustrated here by mapping customer intents to business outcomes.