# APEX-Voice: Can Voice Agents Complete Professional Workflows Through Full-Duplex Interaction

arXiv: https://arxiv.org/abs/2609.34973 · HTML: https://mlsanity.com/paper/2609.34973/

## Key facts

- No citing papers in the map yet (data through 14 Oct 2026).
- Builds on 10 of its 24 references that are in the map.
- First posted on arXiv 28 Sep 2026.

## Builds on (most cited first, 10 of 10)

- [Moshi: a speech-text foundation model for real-time dialogue](https://mlsanity.com/paper/2410.00037/) (2024)
- [TheAgentCompany: Benchmarking LLM Agents on Consequential Real World Tasks](https://mlsanity.com/paper/2412.14161/) (2024)
- [Full-Duplex-Bench: A Benchmark to Evaluate Full-duplex Spoken Dialogue Models on Turn-taking Capabilities](https://mlsanity.com/paper/2503.04721/) (2025)
- [OSWorld 2.0: Benchmarking Computer Use Agents on Long-Horizon Real-World Tasks](https://mlsanity.com/paper/2606.29537/) (2026)
- [Full-Duplex-Bench-v3: Benchmarking Tool Use for Full-Duplex Voice Agents Under Real-World Disfluency](https://mlsanity.com/paper/2604.04847/) (2026)
- [τ-Voice: Benchmarking Full-Duplex Voice Agents on Real-World Domains](https://mlsanity.com/paper/2603.13686/) (2026)
- [APEX-Agents](https://mlsanity.com/paper/2601.14242/) (2026)
- [FD-Bench: A Full-Duplex Benchmarking Pipeline Designed for Full Duplex Spoken Dialogue Systems](https://mlsanity.com/paper/2507.19040/) (2025)
- [DuplexWorld: Can voice agents help you get through the day?](https://mlsanity.com/paper/2608.10716/) (2026)
- [StepAudio 3 Realtime Technical Report](https://mlsanity.com/paper/2609.14005/) (2026)

## Abstract (arXiv)

Full-duplex voice agents can now listen, speak, use tools, and act during spoken interactions, but fluent dialogue does not guarantee correct completion of delegated professional workflows. We introduce APEX-Voice, a benchmark of 120 interactive professional workflows spanning ten work archetypes such as form completion, corporate negotiation, coordination, consulting, and interviewing. Each workflow executes in a stateful Voice Workbench environment with task-specific knowledge, typed tools, gold-annotated final work artifact, authorization constraints, and a user simulation policy backed by validated, pre-compiled speech realizations. We evaluate both artifact field accuracy and end-to-end workflow success, which requires the correct terminal state, valid process, completed actions, and a valid final artifact. Across five frontier real-time voice agents-GPT-Live-1, Gemini-3.8-Live, Grok-Voice-Think-2.0, Step-Audio3, and GPT-realtime-2.1, none exceeds 25% Pass@1, and the best Reliable@3 is only 10.8%. Moreover, stateful coordination is the dominant failure point across systems, while success decreases further on workflows requiring greater knowledge retrieval and mid-speech corrections. Overall, APEX-Voice is the first benchmark for evaluating whether voice agents can translate conversational competence into dependable professional work.