# Salesforce Koa: An Enterprise Language Model for Agentic Tool Use

arXiv: https://arxiv.org/abs/2609.15066 · HTML: https://mlsanity.com/paper/2609.15066/

## Key facts

- No citing papers in the map yet (data through 14 Oct 2026).
- Placed in Reasoning for agents, planning and code, one of 17 directions in LLM reasoning.
- Builds on 14 of its 18 references that are in the map.
- First posted on arXiv 14 Sep 2026.

## Placed in

- LLM reasoning / [Reasoning for agents, planning and code](https://mlsanity.com/lr/reasoning-for-agents-planning-and-code/)
- LLM agents and tool use / [General LLM agent frameworks and benchmarks](https://mlsanity.com/agents/general-llm-agent-frameworks-and-benchmarks/)

## Builds on (most cited first, 14 of 14)

- [Training language models to follow instructions with human feedback](https://mlsanity.com/paper/2203.02155/) (2022)
- [The Llama 3 Herd of Models](https://mlsanity.com/paper/2407.21783/) (2024)
- [Toolformer: Language Models Can Teach Themselves to Use Tools](https://mlsanity.com/paper/2302.04761/) (2023)
- [Qwen2 Technical Report](https://mlsanity.com/paper/2407.10671/) (2024)
- [ToolLLM: Facilitating Large Language Models to Master 16000+ Real-world APIs](https://mlsanity.com/paper/2307.16789/) (2023)
- [Gemma 3 Technical Report](https://mlsanity.com/paper/2503.19786/) (2025)
- [Gorilla: Large Language Model Connected with Massive APIs](https://mlsanity.com/paper/2305.15334/) (2023)
- [τ2-Bench: Evaluating Conversational Agents in a Dual-Control Environment](https://mlsanity.com/paper/2506.07982/) (2025)
- [APIGen: Automated Pipeline for Generating Verifiable and Diverse Function-Calling Datasets](https://mlsanity.com/paper/2406.18518/) (2024)
- [APIGen-MT: Agentic Pipeline for Multi-Turn Data Generation via Simulated Agent-Human Interplay](https://mlsanity.com/paper/2504.03601/) (2025)
- [Nemotron-4 340B Technical Report](https://mlsanity.com/paper/2406.11704/) (2024)
- [CRMArena: Understanding the Capacity of LLM Agents to Perform Professional CRM Tasks in Realistic Environments](https://mlsanity.com/paper/2411.02305/) (2024)
- [PivotRL: High Accuracy Agentic Post-Training at Low Compute Cost](https://mlsanity.com/paper/2603.21383/) (2026)
- [On the Non-decoupling of Supervised Fine-tuning and Reinforcement Learning in Post-training](https://mlsanity.com/paper/2601.07389/) (2026)

## Abstract (arXiv)

We present Salesforce Koa, an enterprise language model built by post-training the open-weight Nemotron-3-Super-120B foundation model with reinforcement learning using Group Relative Policy Optimization (GRPO), and deployed in FP8 for production. Koa is trained only on public and synthetically generated data, and specialized for the agentic tool use that enterprise workflows demand: routing a request to the correct action, invoking the right tool with valid arguments, and completing multi-turn business tasks. The distinctive component of our pipeline is specification-driven task construction: declarative Agent Script specifications are expanded into persona-conditioned multi-turn environments whose rewards are grounded in successful tool use. Applied to enterprise CRM specifications, the same pipeline produces the in-domain training distribution on which Koa is specialized. On CRMAgentBench and the human-labeled production tool-calling set, Koa outperforms both its untuned open-weight base and GPT-4.1 and is competitive with the strongest frontier models. It reaches 87% Task Success Rate on CRMAgentBench (vs. GPT-4.1 at 82% and the base at 79%), is at or near the top of every metric on the human-labeled portion of an internal production benchmark, and preserves the base model's general capability on public benchmarks (Tau2Bench, BFCL). A controlled comparison with architecture and RL recipe held fixed shows that the additional in-domain RL stage improves argument accuracy and full tool-call success on the human-labeled enterprise benchmark.