# Not All Explanations Are Sought: Information-Seeking Psychology for Human-Centered XAI

arXiv: https://arxiv.org/abs/2608.27464 · HTML: https://mlsanity.com/paper/2608.27464/

## Key facts

- No citing papers in the map yet (data through 14 Oct 2026).
- Builds on 2 of its 21 references that are in the map.
- First posted on arXiv 15 Jul 2026.

## Builds on (most cited first, 2 of 2)

- [Explainable Artificial Intelligence (XAI): Concepts, Taxonomies, Opportunities and Challenges toward Responsible AI](https://mlsanity.com/paper/1910.10045/) (2019)
- [Don't Just Translate, Agitate: Using Large Language Models as Devil's Advocates for AI Explanations](https://mlsanity.com/paper/2504.12424/) (2025)

## Abstract (arXiv)

This position paper argues that human-centered explainable AI (HCXAI) should incorporate insights from the psychology of information seeking. Drawing on Sharot and Sunstein's framework of information-seeking motives, we propose that people evaluate whether to engage with explanations based on three types of expected utility: instrumental (will it help me act better?), hedonic (will it make me feel better?), and cognitive (will it improve my understanding?). Each utility is estimated through a lens shaped by well-documented cognitive biases, including illusion of control, automation bias, unrealistic optimism, impact bias, overconfidence, and confirmation bias. These biases can lead to two failure modes: excessive information-seeking that fragments attention without improving decisions, and insufficient information-seeking that leaves critical risks and misunderstandings unexamined. This challenge is particularly acute for agentic AI systems, where explanations must support not just understanding a single output but anticipating cascading actions, assessing risks, and deciding when to intervene. By integrating information-seeking psychology into HCXAI, we advocate for a shift from making explanations available to making them sought: designing systems that account for when and why users actually want to know.