# WorkSurface-Bench: Benchmarking Enterprise Agents on Multi-Surface Knowledge Routing

arXiv: https://arxiv.org/abs/2607.25765 · HTML: https://mlsanity.com/paper/2607.25765/

## Key facts

- No citing papers in the map yet (data through 14 Oct 2026).
- Builds on 18 of its 25 references that are in the map.
- First posted on arXiv 28 Jul 2026.

## Builds on (most cited first, 18 of 18)

- [ToolLLM: Facilitating Large Language Models to Master 16000+ Real-world APIs](https://mlsanity.com/paper/2307.16789/) (2023)
- [τ-bench: A Benchmark for Tool-Agent-User Interaction in Real-World Domains](https://mlsanity.com/paper/2406.12045/) (2024)
- [Datasheets for Datasets](https://mlsanity.com/paper/1803.09010/) (2018)
- [Spider: A Large-Scale Human-Labeled Dataset for Complex and Cross-Domain Semantic Parsing and Text-to-SQL Task](https://mlsanity.com/paper/1809.08887/) (2018)
- [Can LLM Already Serve as A Database Interface? A BIg Bench for Large-Scale Database Grounded Text-to-SQLs](https://mlsanity.com/paper/2305.03111/) (2023)
- [API-Bank: A Comprehensive Benchmark for Tool-Augmented LLMs](https://mlsanity.com/paper/2304.08244/) (2023)
- [AppWorld: A Controllable World of Apps and People for Benchmarking Interactive Coding Agents](https://mlsanity.com/paper/2407.18901/) (2024)
- [WorkArena: How Capable Are Web Agents at Solving Common Knowledge Work Tasks?](https://mlsanity.com/paper/2403.07718/) (2024)
- [AgentBoard: An Analytical Evaluation Board of Multi-turn LLM Agents](https://mlsanity.com/paper/2401.13178/) (2024)
- [TheAgentCompany: Benchmarking LLM Agents on Consequential Real World Tasks](https://mlsanity.com/paper/2412.14161/) (2024)
- [HybridQA: A Dataset of Multi-Hop Question Answering over Tabular and Textual Data](https://mlsanity.com/paper/2004.07347/) (2020)
- [MetaTool Benchmark for Large Language Models: Deciding Whether to Use Tools and Which to Use](https://mlsanity.com/paper/2310.03128/) (2023)
- [MultiModalQA: Complex Question Answering over Text, Tables and Images](https://mlsanity.com/paper/2104.06039/) (2021)
- [Open Question Answering over Tables and Text](https://mlsanity.com/paper/2010.10439/) (2020)
- [RAGBench: Explainable Benchmark for Retrieval-Augmented Generation Systems](https://mlsanity.com/paper/2407.11005/) (2024)
- [Benchmarking Deep Search over Heterogeneous Enterprise Data](https://mlsanity.com/paper/2506.23139/) (2025)
- [mmRAG: A Modular Benchmark for Retrieval-Augmented Generation over Text, Tables, and Knowledge Graphs](https://mlsanity.com/paper/2505.11180/) (2025)
- [T2-RAGBench: Text-and-Table Benchmark for Evaluating Retrieval-Augmented Generation](https://mlsanity.com/paper/2506.12071/) (2025)

## Abstract (arXiv)

Enterprise agents often need to integrate heterogeneous knowledge sources: documents for narrative facts, tables for computation, and dependency graphs for file relationships. Existing benchmarks typically evaluate retrieval or tool use without distinguishing whether an agent first selects the appropriate knowledge sources. We introduce WorkSurface-Bench, a benchmark for evaluating this capability as surface routing. It contains 1,151 atomic tasks derived from persona-scoped Workspace-Bench-Lite workspaces, spanning document, table, graph, and cross-surface questions. Its reference answers are auditable: table answers are reproduced through executed DuckDB queries, document answers are grounded in verified text spans, and graph answers are traced to source dependency annotations. We evaluate four model backbones across six controlled agent settings, yielding 27,624 protocol-error-free trajectories. Under gold-constrained tool access, agents achieve 98.7-99.8 Route F1, while Answer remains only 56.1-75.3 percent, showing that correct surface selection is necessary but insufficient for task completion. Matched interventions further show that surface hints improve Answer for three of four models, whereas removing irrelevant tools primarily improves routing and efficiency. In an independent three-annotator audit, all 200 sampled tasks pass all six quality criteria by majority vote, with 192 receiving unanimous judgments on every criterion. We release the dataset, construction pipeline, scoring code, and agent harness at https://github.com/haolpku/WorkSurface-Bench.