# ESF-Bench: Benchmarking Challenging Slot-Filling Scenarios for Real-World Enterprise Applications

arXiv: https://arxiv.org/abs/2607.23326 · HTML: https://mlsanity.com/paper/2607.23326/

## Key facts

- No citing papers in the map yet (data through 14 Oct 2026).
- Builds on 18 of its 26 references that are in the map.
- First posted on arXiv 25 Jul 2026.

## Builds on (most cited first, 18 of 18)

- [Judging LLM-as-a-Judge with MT-Bench and Chatbot Arena](https://mlsanity.com/paper/2306.05685/) (2023)
- [Gemini 2.5: Pushing the Frontier with Advanced Reasoning, Multimodality, Long Context, and Next Generation Agentic Capabilities](https://mlsanity.com/paper/2507.06261/) (2025)
- [MultiWOZ -- A Large-Scale Multi-Domain Wizard-of-Oz Dataset for Task-Oriented Dialogue Modelling](https://mlsanity.com/paper/1810.00278/) (2018)
- [Towards Scalable Multi-domain Conversational Agents: The Schema-Guided Dialogue Dataset](https://mlsanity.com/paper/1909.05855/) (2019)
- [Snips Voice Platform: an embedded Spoken Language Understanding system for private-by-design voice interfaces](https://mlsanity.com/paper/1805.10190/) (2018)
- [A Simple Language Model for Task-Oriented Dialogue](https://mlsanity.com/paper/2005.00796/) (2020)
- [On LLMs-Driven Synthetic Data Generation, Curation, and Evaluation: A Survey](https://mlsanity.com/paper/2406.15126/) (2024)
- [SLURP: A Spoken Language Understanding Resource Package](https://mlsanity.com/paper/2011.13205/) (2020)
- [Speech Model Pre-training for End-to-End Spoken Language Understanding](https://mlsanity.com/paper/1904.03670/) (2019)
- [Large Language Models for Generative Information Extraction: A Survey](https://mlsanity.com/paper/2312.17617/) (2023)
- [MASSIVE: A 1M-Example Multilingual Natural Language Understanding Dataset with 51 Typologically-Diverse Languages](https://mlsanity.com/paper/2204.08582/) (2022)
- [BiToD: A Bilingual Multi-Domain Dataset For Task-Oriented Dialogue Modeling](https://mlsanity.com/paper/2106.02787/) (2021)
- [SGD-X: A Benchmark for Robust Generalization in Schema-Guided Dialogue Systems](https://mlsanity.com/paper/2110.06800/) (2021)
- [Robustness Testing of Language Understanding in Task-Oriented Dialog](https://mlsanity.com/paper/2012.15262/) (2020)
- [Multi3WOZ: A Multilingual, Multi-Domain, Multi-Parallel Dataset for Training and Evaluating Culturally Adapted Task-Oriented Dialog Systems](https://mlsanity.com/paper/2307.14031/) (2023)
- [HR-MultiWOZ: A Task Oriented Dialogue (TOD) Dataset for HR LLM Agent](https://mlsanity.com/paper/2402.01018/) (2024)
- [Zero-shot Slot Filling in the Age of LLMs for Dialogue Systems](https://mlsanity.com/paper/2411.18980/) (2024)
- [An Approach to Build Zero-Shot Slot-Filling System for Industry-Grade Conversational Assistants](https://mlsanity.com/paper/2406.08848/) (2024)

## Abstract (arXiv)

The rapid rise of large language models (LLMs) has driven transformative adoption across enterprises. However, deploying these models in real-world settings presents unique challenges due to complex system constraints and unexpected user behaviors. Among these applications, slot filling is essential for converting unstructured input into structured, actionable data. In this work, we introduce ESF-Bench, a challenging Enterprise Slot Filling benchmark consisting of 810 multi-turn samples and 6530 slots over 8 unique domains. Curated using a taxonomy of the 57 most challenging slot-filling scenarios observed during real-world enterprise deployments, ESF-Bench exposes notable limitations in current state-of-the-art LLMs, with GPT-OSS-120b low successfully extracting slots for only 20.7% of benchmark samples. To support continued research in this area, we publicly release the benchmark dataset, taxonomy, and accompanying evaluation code on GitHub.