# CallBench: A Benchmark for Dual-Goal Coordination in Phone Call Assistants

arXiv: https://arxiv.org/abs/2607.22635 · HTML: https://mlsanity.com/paper/2607.22635/

## Key facts

- Cited by 1 papers in the map (data through 14 Oct 2026).
- Builds on 18 of its 25 references that are in the map.
- First posted on arXiv 22 Jun 2026.

## Builds on (most cited first, 18 of 18)

- [ReAct: Synergizing Reasoning and Acting in Language Models](https://mlsanity.com/paper/2210.03629/) (2022)
- [Judging LLM-as-a-Judge with MT-Bench and Chatbot Arena](https://mlsanity.com/paper/2306.05685/) (2023)
- [Toolformer: Language Models Can Teach Themselves to Use Tools](https://mlsanity.com/paper/2302.04761/) (2023)
- [τ-bench: A Benchmark for Tool-Agent-User Interaction in Real-World Domains](https://mlsanity.com/paper/2406.12045/) (2024)
- [API-Bank: A Comprehensive Benchmark for Tool-Augmented LLMs](https://mlsanity.com/paper/2304.08244/) (2023)
- [Towards Scalable Multi-domain Conversational Agents: The Schema-Guided Dialogue Dataset](https://mlsanity.com/paper/1909.05855/) (2019)
- [A Simple Language Model for Task-Oriented Dialogue](https://mlsanity.com/paper/2005.00796/) (2020)
- [Deal or No Deal? End-to-End Learning for Negotiation Dialogues](https://mlsanity.com/paper/1706.05125/) (2017)
- [Persuasion for Good: Towards a Personalized Persuasive Dialogue System for Social Good](https://mlsanity.com/paper/1906.06725/) (2019)
- [Prompting and Evaluating Large Language Models for Proactive Dialogues: Clarification, Target-guided, and Non-collaboration](https://mlsanity.com/paper/2305.13626/) (2023)
- [Recent Advances and Challenges in Task-oriented Dialog System](https://mlsanity.com/paper/2003.07490/) (2020)
- [Action-Based Conversations Dataset: A Corpus for Building More In-Depth Task-Oriented Dialogue Systems](https://mlsanity.com/paper/2104.00783/) (2021)
- [A Survey on Proactive Dialogue Systems: Problems, Methods, and Prospects](https://mlsanity.com/paper/2305.02750/) (2023)
- [CaSiNo: A Corpus of Campsite Negotiation Dialogues for Automatic Negotiation Systems](https://mlsanity.com/paper/2103.15721/) (2021)
- [DuRecDial 2.0: A Bilingual Parallel Corpus for Conversational Recommendation](https://mlsanity.com/paper/2109.08877/) (2021)
- [ToolTalk: Evaluating Tool-Usage in a Conversational Setting](https://mlsanity.com/paper/2311.10775/) (2023)
- [ChatSOP: An SOP-Guided MCTS Planning Framework for Controllable LLM Dialogue Agents](https://mlsanity.com/paper/2407.03884/) (2024)
- [DivTOD: Unleashing the Power of LLMs for Diversifying Task-Oriented Dialogue Representations](https://mlsanity.com/paper/2404.00557/) (2024)

## Built on by (most cited first, 1 of 1)

- [CallScreenBench: Benchmarking Small Language Models as Phone Secretaries](https://mlsanity.com/paper/2608.01033/) (2026)

## Abstract (arXiv)

Target-oriented dialogue systems have demonstrated strong capabilities in completing user goals through interactive conversations. However, existing studies are primarily designed for single, explicit goal completion, while phone call assistants face a proxy setting that requires coordinating the device owner's explicit preset goal with the caller's implicit and dynamic goal. We introduce textscCallBench, a Chinese benchmark for evaluating dual-goal coordination in phone call assistants. textscCallBench contains 50,000 complete multi-turn phone call dialogues across six scenarios: takeout, delivery, taxi, work, life, and harassment. It covers regular presets, emergent presets, and no-preset cases, and includes diverse relations between owner-side and caller-side goals, such as alignment, complementarity, irrelevance, and conflict. We further design a preset-aware turn-level evaluation protocol covering semantic understanding, context use, active guidance, response quality, preset compliance, dialogue rhythm, and safety. Experiments on representative dialogue methods show that existing approaches still struggle with this task, highlighting the need for phone call assistants that can make reliable turn-level decisions between two independent goals under proxy constraints.