# Telco-GAIA: Bilingual Benchmark for Agents in Telecom Domain

arXiv: https://arxiv.org/abs/2607.20510 · HTML: https://mlsanity.com/paper/2607.20510/

## Key facts

- No citing papers in the map yet (data through 14 Oct 2026).
- Placed in General LLM agent frameworks and benchmarks, one of 16 directions in LLM agents and tool use.
- Builds on 27 of its 43 references that are in the map.
- First posted on arXiv 4 Jul 2026.

## Placed in

- LLM agents and tool use / [General LLM agent frameworks and benchmarks](https://mlsanity.com/agents/general-llm-agent-frameworks-and-benchmarks/)

## Builds on (most cited first, 27 of 27)

- [Judging LLM-as-a-Judge with MT-Bench and Chatbot Arena](https://mlsanity.com/paper/2306.05685/) (2023)
- [HotpotQA: A Dataset for Diverse, Explainable Multi-hop Question Answering](https://mlsanity.com/paper/1809.09600/) (2018)
- [WebArena: A Realistic Web Environment for Building Autonomous Agents](https://mlsanity.com/paper/2307.13854/) (2023)
- [τ-bench: A Benchmark for Tool-Agent-User Interaction in Real-World Domains](https://mlsanity.com/paper/2406.12045/) (2024)
- [OSWorld: Benchmarking Multimodal Agents for Open-Ended Tasks in Real Computer Environments](https://mlsanity.com/paper/2404.07972/) (2024)
- [GAIA: a benchmark for General AI Assistants](https://mlsanity.com/paper/2311.12983/) (2023)
- [Large Language Models are not Fair Evaluators](https://mlsanity.com/paper/2305.17926/) (2023)
- [BrowseComp: A Simple Yet Challenging Benchmark for Browsing Agents](https://mlsanity.com/paper/2504.12516/) (2025)
- [AmbigQA: Answering Ambiguous Open-domain Questions](https://mlsanity.com/paper/2004.10645/) (2020)
- [WorkArena: How Capable Are Web Agents at Solving Common Knowledge Work Tasks?](https://mlsanity.com/paper/2403.07718/) (2024)
- [TheAgentCompany: Benchmarking LLM Agents on Consequential Real World Tasks](https://mlsanity.com/paper/2412.14161/) (2024)
- [FinanceBench: A New Benchmark for Financial Question Answering](https://mlsanity.com/paper/2311.11944/) (2023)
- [ARES: An Automated Evaluation Framework for Retrieval-Augmented Generation Systems](https://mlsanity.com/paper/2311.09476/) (2023)
- [MultiHop-RAG: Benchmarking Retrieval-Augmented Generation for Multi-Hop Queries](https://mlsanity.com/paper/2401.15391/) (2024)
- [Agent-as-a-Judge: Evaluate Agents with Agents](https://mlsanity.com/paper/2410.10934/) (2024)
- [MMLongBench-Doc: Benchmarking Long-context Document Understanding with Visualizations](https://mlsanity.com/paper/2407.01523/) (2024)
- [Fact, Fetch, and Reason: A Unified Evaluation of Retrieval-Augmented Generation](https://mlsanity.com/paper/2409.12941/) (2024)
- [BRIGHT: A Realistic and Challenging Benchmark for Reasoning-Intensive Retrieval](https://mlsanity.com/paper/2407.12883/) (2024)
- [AssistantBench: Can Web Agents Solve Realistic and Time-Consuming Tasks?](https://mlsanity.com/paper/2407.15711/) (2024)
- [RAGBench: Explainable Benchmark for Retrieval-Augmented Generation Systems](https://mlsanity.com/paper/2407.11005/) (2024)
- [NeurIPS 2020 EfficientQA Competition: Systems, Analyses and Lessons Learned](https://mlsanity.com/paper/2101.00133/) (2021)
- [ToolHop: A Query-Driven Benchmark for Evaluating Large Language Models in Multi-Hop Tool Use](https://mlsanity.com/paper/2501.02506/) (2025)
- [τ-Knowledge: Evaluating Conversational Agents over Unstructured Knowledge](https://mlsanity.com/paper/2603.04370/) (2026)
- [MINTQA: A Multi-Hop Question Answering Benchmark for Evaluating LLMs on New and Tail Knowledge](https://mlsanity.com/paper/2412.17032/) (2024)
- [How to Correctly do Semantic Backpropagation on Language-based Agentic Systems](https://mlsanity.com/paper/2412.03624/) (2024)
- [SEC-QA: A Systematic Evaluation Corpus for Financial QA](https://mlsanity.com/paper/2406.14394/) (2024)
- [LiveRAG: A diverse Q&A dataset with varying difficulty level for RAG evaluation](https://mlsanity.com/paper/2511.14531/) (2025)

## Abstract (arXiv)

We introduce Telco-GAIA, a bilingual, multi-modal benchmark for evaluating tool-using agents on the data of a real-world telecommunications operator. Telco-GAIA comprises 100 human-verified question-answering tasks, in English and Arabic, that each demand multi-hop reasoning (4.2 hops on average) over three heterogeneous sources: a static website snapshot (HTML, images, and linked PDFs), a synthetic relational SQL database, and external web archives, spanning text, image, and tabular modalities. The benchmark is delivered as a sandboxed Docker environment and scored by normalized exact string matching, making evaluation objective, deterministic, and reproducible over time without any LLM-as-a-Judge. Evaluating a purpose-built reference agent across twelve commercial and open LLMs, we find Telco-GAIA challenging: even the strongest model solves only 71% of tasks; under a moderate cost budget, this falls to about 40%, and the visually grounded categories remain the weakest, where the average backend scores below 30%, leaving substantial headroom in document and image understanding. Telco-GAIA offers a rigorous, reproducible testbed for enterprise agents and a template for constructing closed-domain benchmarks.