# Expectation Alignment of Language Models for Real-World User Expectations

arXiv: https://arxiv.org/abs/2607.20485 · HTML: https://mlsanity.com/paper/2607.20485/

## Key facts

- No citing papers in the map yet (data through 14 Oct 2026).
- Placed in Human values and AI feedback alignment, one of 10 directions in LLM alignment / RLHF / preference optimisation.
- Builds on 31 of its 42 references that are in the map.
- First posted on arXiv 2 Jun 2026.

## Placed in

- LLM alignment / RLHF / preference optimisation / [Human values and AI feedback alignment](https://mlsanity.com/alignment/human-values-and-ai-feedback-alignment/)

## Builds on (most cited first, 30 of 31)

- [The Llama 3 Herd of Models](https://mlsanity.com/paper/2407.21783/) (2024)
- [Judging LLM-as-a-Judge with MT-Bench and Chatbot Arena](https://mlsanity.com/paper/2306.05685/) (2023)
- [BART: Denoising Sequence-to-Sequence Pre-training for Natural Language Generation, Translation, and Comprehension](https://mlsanity.com/paper/1910.13461/) (2019)
- [GPT-4o System Card](https://mlsanity.com/paper/2410.21276/) (2024)
- [τ-bench: A Benchmark for Tool-Agent-User Interaction in Real-World Domains](https://mlsanity.com/paper/2406.12045/) (2024)
- [WildChat: 1M ChatGPT Interaction Logs in the Wild](https://mlsanity.com/paper/2405.01470/) (2024)
- [τ2-Bench: Evaluating Conversational Agents in a Dual-Control Environment](https://mlsanity.com/paper/2506.07982/) (2025)
- [HealthBench: Evaluating Large Language Models Towards Improved Human Health](https://mlsanity.com/paper/2505.08775/) (2025)
- [JudgeBench: A Benchmark for Evaluating LLM-based Judges](https://mlsanity.com/paper/2410.12784/) (2024)
- [WildBench: Benchmarking LLMs with Challenging Tasks from Real Users in the Wild](https://mlsanity.com/paper/2406.04770/) (2024)
- [Neural Combinatorial Optimization with Heavy Decoder: Toward Large Scale Generalization](https://mlsanity.com/paper/2310.07985/) (2023)
- [SoftCoT: Soft Chain-of-Thought for Efficient Reasoning with LLMs](https://mlsanity.com/paper/2502.12134/) (2025)
- [LongLaMP: A Benchmark for Personalized Long-form Text Generation](https://mlsanity.com/paper/2407.11016/) (2024)
- [Aligning to Thousands of Preferences via System Message Generalization](https://mlsanity.com/paper/2405.17977/) (2024)
- [Winning Gold at IMO 2025 with a Model-Agnostic Verification-and-Refinement Pipeline](https://mlsanity.com/paper/2507.15855/) (2025)
- [UserBench: An Interactive Gym Environment for User-Centric Agents](https://mlsanity.com/paper/2507.22034/) (2025)
- [Tell Me More! Towards Implicit User Intention Understanding of Language Model Driven Agents](https://mlsanity.com/paper/2402.09205/) (2024)
- [Understanding User Experience in Large Language Model Interactions](https://mlsanity.com/paper/2401.08329/) (2024)
- [S-Eval: Towards Automated and Comprehensive Safety Evaluation for Large Language Models](https://mlsanity.com/paper/2405.14191/) (2024)
- [General Scales Unlock AI Evaluation with Explanatory and Predictive Power](https://mlsanity.com/paper/2503.06378/) (2025)
- [Task Ambiguity in Humans and Language Models](https://mlsanity.com/paper/2212.10711/) (2022)
- [Prototypical Human-AI Collaboration Behaviors from LLM-Assisted Writing in the Wild](https://mlsanity.com/paper/2505.16023/) (2025)
- [ExpertLongBench: Benchmarking Language Models on Expert-Level Long-Form Generation Tasks with Structured Checklists](https://mlsanity.com/paper/2506.01241/) (2025)
- [Interpretable User Satisfaction Estimation for Conversational Systems with Large Language Models](https://mlsanity.com/paper/2403.12388/) (2024)
- [Personalized Safety in LLMs: A Benchmark and A Planning-Based Agent Approach](https://mlsanity.com/paper/2505.18882/) (2025)
- [A User-Centric Multi-Intent Benchmark for Evaluating Large Language Models](https://mlsanity.com/paper/2404.13940/) (2024)
- [R.I.P.: Better Models by Survival of the Fittest Prompts](https://mlsanity.com/paper/2501.18578/) (2025)
- [The Era of Real-World Human Interaction: RL from User Conversations](https://mlsanity.com/paper/2509.25137/) (2025)
- [Check-Eval: A Checklist-based Approach for Evaluating Text Quality](https://mlsanity.com/paper/2407.14467/) (2024)
- [LiveOIBench: Can Large Language Models Outperform Human Contestants in Informatics Olympiads?](https://mlsanity.com/paper/2510.09595/) (2025)

## Abstract (arXiv)

Large language models (LLMs) have demonstrated remarkable performance on standard benchmarks, yet it remains largely unexplored whether they truly meet user expectations. Existing evaluation approaches, relying on model heuristics, expert rubrics, or user simulation, fail to capture the diversity and subtlety of real human expectations, causing models to appear competent while misaligning with what users actually seek. We present the first systematic study of user expectations in real-world LLM interactions, proposing a principled procedure to extract semantically rich expectations and introducing ExpectBench, a benchmark grounded in real user expectations. Analyses reveal that current LLMs struggle to satisfy and anticipate what users hope to obtain, highlighting a fundamental source of misalignment. Building on these observations, we propose LENS, a lightweight latent expectation-aware response generation framework. LENS enables models to internalize user expectations and generate better-aligned responses, consistently improving expectation satisfaction and underscoring the importance of explicitly modeling user expectations for realistic human-AI alignment.