# FixItFlow: Automated Troubleshooting Guide Generation from Cloud Incidents

arXiv: https://arxiv.org/abs/2607.13035 · HTML: https://mlsanity.com/paper/2607.13035/

## Key facts

- No citing papers in the map yet (data through 14 Oct 2026).
- Builds on 7 of its 18 references that are in the map.
- First posted on arXiv 3 May 2026.

## Builds on (most cited first, 7 of 7)

- [Chain-of-Thought Prompting Elicits Reasoning in Large Language Models](https://mlsanity.com/paper/2201.11903/) (2022)
- [ReAct: Synergizing Reasoning and Acting in Language Models](https://mlsanity.com/paper/2210.03629/) (2022)
- [Program of Thoughts Prompting: Disentangling Computation from Reasoning for Numerical Reasoning Tasks](https://mlsanity.com/paper/2211.12588/) (2022)
- [Automatic Root Cause Analysis via Large Language Models for Cloud Incidents](https://mlsanity.com/paper/2305.15778/) (2023)
- [Automated Root Causing of Cloud Incidents using In-Context Learning with GPT-4](https://mlsanity.com/paper/2401.13810/) (2024)
- [AutoTSG: Learning and Synthesis for Incident Troubleshooting](https://mlsanity.com/paper/2205.13457/) (2022)
- [Incident-aware Duplicate Ticket Aggregation for Cloud Systems](https://mlsanity.com/paper/2302.09520/) (2023)

## Abstract (arXiv)

Cloud services experience frequent incidents that require rapid diagnosis and resolution. Troubleshooting guides help engineers respond consistently, but creating them manually is labor-intensive, resulting in incomplete coverage and outdated documentation. We present FixItFlow, an automated system that generates troubleshooting guides from historical incident data using large language models. The system extracts diagnostic patterns from engineer actions, synthesizes structured guides with verified commands, and enforces strict validation to prevent fabricated content. In our evaluation with 26 engineers, generated guides achieved 61.5% positive ratings for clarity and demonstrated a 2.3x reduction in mitigation time for incidents with associated guides. These results indicate that automated guide generation can improve incident response while reducing documentation burden on engineering teams.