# Memory Makes the Difference: Evaluating How Different Memory Roles Shape Conversational Agents

arXiv: https://arxiv.org/abs/2606.25361 · HTML: https://mlsanity.com/paper/2606.25361/

## Key facts

- No citing papers in the map yet (data through 14 Oct 2026).
- Placed in Agent memory systems, one of 16 directions in LLM agents and tool use.
- Builds on 27 of its 44 references that are in the map.
- First posted on arXiv 24 Jun 2026.

## Placed in

- LLM agents and tool use / [Agent memory systems](https://mlsanity.com/agents/agent-memory-systems/)

## Builds on (most cited first, 27 of 27)

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- [BERTScore: Evaluating Text Generation with BERT](https://mlsanity.com/paper/1904.09675/) (2019)
- [MemGPT: Towards LLMs as Operating Systems](https://mlsanity.com/paper/2310.08560/) (2023)
- [Unsupervised Dense Information Retrieval with Contrastive Learning](https://mlsanity.com/paper/2112.09118/) (2021)
- [Large Language Models are not Fair Evaluators](https://mlsanity.com/paper/2305.17926/) (2023)
- [Evaluating Very Long-Term Conversational Memory of LLM Agents](https://mlsanity.com/paper/2402.17753/) (2024)
- [LongMemEval: Benchmarking Chat Assistants on Long-Term Interactive Memory](https://mlsanity.com/paper/2410.10813/) (2024)
- [Zep: A Temporal Knowledge Graph Architecture for Agent Memory](https://mlsanity.com/paper/2501.13956/) (2025)
- [∞Bench: Extending Long Context Evaluation Beyond 100K Tokens](https://mlsanity.com/paper/2402.13718/) (2024)
- [The Power of Noise: Redefining Retrieval for RAG Systems](https://mlsanity.com/paper/2401.14887/) (2024)
- [Beyond Goldfish Memory: Long-Term Open-Domain Conversation](https://mlsanity.com/paper/2107.07567/) (2021)
- [MT-Bench-101: A Fine-Grained Benchmark for Evaluating Large Language Models in Multi-Turn Dialogues](https://mlsanity.com/paper/2402.14762/) (2024)
- [Open-Domain Question Answering Goes Conversational via Question Rewriting](https://mlsanity.com/paper/2010.04898/) (2020)
- [Large language models can accurately predict searcher preferences](https://mlsanity.com/paper/2309.10621/) (2023)
- [Hello Again! LLM-powered Personalized Agent for Long-term Dialogue](https://mlsanity.com/paper/2406.05925/) (2024)
- [Long-Context LLMs Meet RAG: Overcoming Challenges for Long Inputs in RAG](https://mlsanity.com/paper/2410.05983/) (2024)
- [On Memory Construction and Retrieval for Personalized Conversational Agents](https://mlsanity.com/paper/2502.05589/) (2025)
- [Unveiling Privacy Risks in LLM Agent Memory](https://mlsanity.com/paper/2502.13172/) (2025)
- [Can LLM be a Personalized Judge?](https://mlsanity.com/paper/2406.11657/) (2024)
- [MemoChat: Tuning LLMs to Use Memos for Consistent Long-Range Open-Domain Conversation](https://mlsanity.com/paper/2308.08239/) (2023)
- [Unifying AI Tutor Evaluation: An Evaluation Taxonomy for Pedagogical Ability Assessment of LLM-Powered AI Tutors](https://mlsanity.com/paper/2412.09416/) (2024)
- [Collaborative Memory: Multi-User Memory Sharing in LLM Agents with Dynamic Access Control](https://mlsanity.com/paper/2505.18279/) (2025)
- [PersonaLens: A Benchmark for Personalization Evaluation in Conversational AI Assistants](https://mlsanity.com/paper/2506.09902/) (2025)
- [Compress to Impress: Unleashing the Potential of Compressive Memory in Real-World Long-Term Conversations](https://mlsanity.com/paper/2402.11975/) (2024)
- [The Distracting Effect: Understanding Irrelevant Passages in RAG](https://mlsanity.com/paper/2505.06914/) (2025)
- [Removal of Hallucination on Hallucination: Debate-Augmented RAG](https://mlsanity.com/paper/2505.18581/) (2025)
- [Boosting Conversational Question Answering with Fine-Grained Retrieval-Augmentation and Self-Check](https://mlsanity.com/paper/2403.18243/) (2024)

## Abstract (arXiv)

Prior research on memory mechanism in RAG-based conversational system has emphasized how memory is stored and retrieved. However, far less is known about how memories with different functional roles influence response quality. Specifically, how they shape an agent's responses under varying conversational contexts and whether they lead to substantively different response behaviors. Existing evaluations in conversational system are also largely reference-based, insufficiently capturing the nuances in responses that may address users' preferences differently. In this work, we probe the impact of different memory types in shaping agents' responses. We present a fine-grained taxonomy of conversational memory, classify retrieved memories into different role types, and design a user-centric evaluation framework that simulates user perspectives. Through comparative experiments on long-term datasets and frontier LLMs, our analysis reveal many differentiated effects of memories: e.g., clarifying memory improves responses' factual accuracy and constraint awareness, making them more correct and personalized; irrelevant memory reduces topic relevance and degrades constraint awareness. Despite the power of frontier LLMs, these findings shed light on how different memory types can be leveraged to produce more personalized responses and inspire further research in this direction.