# GuidaPA: Privacy-Preserving Chatbot for Public Administration via Federated Learning

arXiv: https://arxiv.org/abs/2606.01386 · HTML: https://mlsanity.com/paper/2606.01386/

## Key facts

- No citing papers in the map yet (data through 14 Oct 2026).
- Builds on 18 of its 45 references that are in the map.
- First posted on arXiv 31 May 2026.

## Builds on (most cited first, 18 of 18)

- [LoRA: Low-Rank Adaptation of Large Language Models](https://mlsanity.com/paper/2106.09685/) (2021)
- [Retrieval-Augmented Generation for Knowledge-Intensive NLP Tasks](https://mlsanity.com/paper/2005.11401/) (2020)
- [QLoRA: Efficient Finetuning of Quantized LLMs](https://mlsanity.com/paper/2305.14314/) (2023)
- [Federated Optimization in Heterogeneous Networks](https://mlsanity.com/paper/1812.06127/) (2018)
- [Measuring the Effects of Non-Identical Data Distribution for Federated Visual Classification](https://mlsanity.com/paper/1909.06335/) (2019)
- [Flower: A Friendly Federated Learning Research Framework](https://mlsanity.com/paper/2007.14390/) (2020)
- [Formalizing and Benchmarking Prompt Injection Attacks and Defenses](https://mlsanity.com/paper/2310.12815/) (2023)
- [FLoRA: Federated Fine-Tuning Large Language Models with Heterogeneous Low-Rank Adaptations](https://mlsanity.com/paper/2409.05976/) (2024)
- [Data-efficient Fine-tuning for LLM-based Recommendation](https://mlsanity.com/paper/2401.17197/) (2024)
- [Federated Fine-tuning of Large Language Models under Heterogeneous Tasks and Client Resources](https://mlsanity.com/paper/2402.11505/) (2024)
- [RLHF Deciphered: A Critical Analysis of Reinforcement Learning from Human Feedback for LLMs](https://mlsanity.com/paper/2404.08555/) (2024)
- [Federated Large Language Models: Current Progress and Future Directions](https://mlsanity.com/paper/2409.15723/) (2024)
- [IT5: Text-to-text Pretraining for Italian Language Understanding and Generation](https://mlsanity.com/paper/2203.03759/) (2022)
- [Benchmarking LLM powered Chatbots: Methods and Metrics](https://mlsanity.com/paper/2308.04624/) (2023)
- [Unveiling LLM Evaluation Focused on Metrics: Challenges and Solutions](https://mlsanity.com/paper/2404.09135/) (2024)
- [FlowerTune: A Cross-Domain Benchmark for Federated Fine-Tuning of Large Language Models](https://mlsanity.com/paper/2506.02961/) (2025)
- [Addressing Hallucinations with RAG and NMISS in Italian Healthcare LLM Chatbots](https://mlsanity.com/paper/2412.04235/) (2024)
- [FedBot: Enhancing Privacy in Chatbots with Federated Learning](https://mlsanity.com/paper/2304.03228/) (2023)

## Abstract (arXiv)

We present GuidaPA, a privacy-preserving chatbot for the Italian Public Administration (PA) trained via Federated Learning (FL) on documentation from two national PA platforms, SIGESON and SIDFORS. Our corpus includes approximately 8 pages of SIGESON manuals and 31 pages of SIDFORS manuals/FAQs; while this study uses public documentation as a safe proxy, the intended deployment extends to restricted internal sources (e.g., tickets, officer manuals, database extracts) that can not be centrally pooled due to regulatory and organizational constraints. GuidaPA integrates role-based access control, secure client-side preprocessing, explicit monitoring of non-IID effects, and parameter-efficient federated fine-tuning of large language models. Using QLoRA (4-bit) over 15 federated rounds with an 80/20 train-test split per client, we evaluate answer quality with ROUGE, BLEU-4, and METEOR. The best federated model achieves ROUGE-1/2/L of 61.10/55.77/59.44, BLEU-4 of 45.02, and METEOR of 63.94-close to private centralized fine-tuning while keeping data on-site. Compared to the general-purpose baseline, domain fine-tuning improves ROUGE-1 from 41.45 to 62.18 and BLEU-4 from 26.97 to 50.90. Overall, the results indicate that FL can deliver high-quality conversational AI for public services without centralized data sharing