# Beyond Adoption Intention How Trust in Augmented Analytics Relates to Perceived Decision Quality Among Non-Technical BI Users

arXiv: https://arxiv.org/abs/2605.20198 · HTML: https://mlsanity.com/paper/2605.20198/

## Key facts

- No citing papers in the map yet (data through 14 Oct 2026).
- Builds on 8 of its 41 references that are in the map.
- First posted on arXiv 6 Apr 2026.

## Builds on (most cited first, 8 of 8)

- ["Why Should I Trust You?": Explaining the Predictions of Any Classifier](https://mlsanity.com/paper/1602.04938/) (2016)
- [Explainable Artificial Intelligence (XAI): Concepts, Taxonomies, Opportunities and Challenges toward Responsible AI](https://mlsanity.com/paper/1910.10045/) (2019)
- [Towards A Rigorous Science of Interpretable Machine Learning](https://mlsanity.com/paper/1702.08608/) (2017)
- [A Survey Of Methods For Explaining Black Box Models](https://mlsanity.com/paper/1802.01933/) (2018)
- [Does the Whole Exceed its Parts? The Effect of AI Explanations on Complementary Team Performance](https://mlsanity.com/paper/2006.14779/) (2020)
- [Survey of the State of the Art in Natural Language Generation: Core tasks, applications and evaluation](https://mlsanity.com/paper/1703.09902/) (2017)
- [A Comparative Survey of Recent Natural Language Interfaces for Databases](https://mlsanity.com/paper/1906.08990/) (2019)
- [Trust in AI and Its Role in the Acceptance of AI Technologies](https://mlsanity.com/paper/2203.12687/) (2022)

## Abstract (arXiv)

Augmented analytics has transformed how Business Intelligence (BI) systems support decision-making, shifting non-technical managers from manual analysis toward dependence on automated insights. Current BI research often overlooks the cognitive mechanisms and the direct impact of AI-enabled analytics on decision quality. This study employs the theory of cognitive delegation to investigate the association between trust in augmented analytics and perceived decision quality among non-technical BI users. Data were collected from 250 business professionals across various organizational roles in Vietnam between January and March 2025 and analyzed using partial least squares structural equation modeling (PLS-SEM). Findings indicate that augmented analytics capabilities are positively associated with perceived ease of use, usefulness, and trust in BI systems. Trust and usefulness are jointly associated with BI adoption intention and perceived decision quality. Notably, trust is positively related to perceived decision quality, as observed within the studied sample of non-specialist users. By framing augmented analytics as cognitive delegation, this study expands BI adoption research to include perceived decision outcomes and contributes to the understanding of human-AI interaction in organizations.