# AppTek Call-Center Dialogues: A Multi-Accent Long-Form Benchmark for English ASR

arXiv: https://arxiv.org/abs/2604.27543 · HTML: https://mlsanity.com/paper/2604.27543/

## Key facts

- No citing papers in the map yet (data through 14 Oct 2026).
- Builds on 9 of its 18 references that are in the map.
- First posted on arXiv 30 Apr 2026.

## Builds on (most cited first, 9 of 9)

- [gpt-oss-120b & gpt-oss-20b Model Card](https://mlsanity.com/paper/2508.10925/) (2025)
- [OpenAI GPT-5 System Card](https://mlsanity.com/paper/2601.03267/) (2025)
- [Phi-4-Mini Technical Report: Compact yet Powerful Multimodal Language Models via Mixture-of-LoRAs](https://mlsanity.com/paper/2503.01743/) (2025)
- [Qwen3-ASR Technical Report](https://mlsanity.com/paper/2601.21337/) (2026)
- [Canary-1B-v2 & Parakeet-TDT-0.6B-v3: Efficient and High-Performance Models for Multilingual ASR and AST](https://mlsanity.com/paper/2509.14128/) (2025)
- [Earnings-22: A Practical Benchmark for Accents in the Wild](https://mlsanity.com/paper/2203.15591/) (2022)
- [Granite-speech: open-source speech-aware LLMs with strong English ASR capabilities](https://mlsanity.com/paper/2505.08699/) (2025)
- [Streaming Sequence-to-Sequence Learning with Delayed Streams Modeling](https://mlsanity.com/paper/2509.08753/) (2025)
- [Open ASR Leaderboard: Towards Reproducible and Transparent Multilingual and Long-Form Speech Recognition Evaluation](https://mlsanity.com/paper/2510.06961/) (2025)

## Abstract (arXiv)

Evaluating English ASR systems for conversational AI applications remains difficult, as many publicly available corpora are either pre-segmented into short segments, consist of read or prepared speech, or lack explicit dialect annotations to evaluate robustness for a diverse user base. This work presents the AppTek Call-Center Dialogues corpus, a collection of spontaneous, role-played agent-customer conversations spanning fourteen English accents covering sixteen service-oriented scenarios. The dataset was commissioned specifically for evaluation and none of the audio or text was publicly available prior to release, reducing the risk of overlap with existing large-scale pretraining corpora. We benchmark a set of open-source ASR systems under different segmentation approaches. Results show substantial variation across accents and segmentation methods, indicating that good performance on general American English benchmarks does not necessarily generalize to other accents.