# Failure-Centered Runtime Evaluation for Deployed Trilingual Public-Space Agents

arXiv: https://arxiv.org/abs/2604.23990 · HTML: https://mlsanity.com/paper/2604.23990/

## Key facts

- No citing papers in the map yet (data through 14 Oct 2026).
- Builds on 12 of its 14 references that are in the map.
- First posted on arXiv 27 Apr 2026.

## Builds on (most cited first, 12 of 12)

- [Judging LLM-as-a-Judge with MT-Bench and Chatbot Arena](https://mlsanity.com/paper/2306.05685/) (2023)
- [Measuring Massive Multitask Language Understanding](https://mlsanity.com/paper/2009.03300/) (2020)
- [TruthfulQA: Measuring How Models Mimic Human Falsehoods](https://mlsanity.com/paper/2109.07958/) (2021)
- [Beyond the Imitation Game: Quantifying and extrapolating the capabilities of language models](https://mlsanity.com/paper/2206.04615/) (2022)
- [A Survey on LLM-as-a-Judge](https://mlsanity.com/paper/2411.15594/) (2024)
- [AgentBench: Evaluating LLMs as Agents](https://mlsanity.com/paper/2308.03688/) (2023)
- [Red Teaming Language Models with Language Models](https://mlsanity.com/paper/2202.03286/) (2022)
- [BBQ: A Hand-Built Bias Benchmark for Question Answering](https://mlsanity.com/paper/2110.08193/) (2021)
- [LLMs-as-Judges: A Comprehensive Survey on LLM-based Evaluation Methods](https://mlsanity.com/paper/2412.05579/) (2024)
- [AgentBoard: An Analytical Evaluation Board of Multi-turn LLM Agents](https://mlsanity.com/paper/2401.13178/) (2024)
- [LiveBench: A Challenging, Contamination-Limited LLM Benchmark](https://mlsanity.com/paper/2406.19314/) (2024)
- [BenchMAX: A Comprehensive Multilingual Evaluation Suite for Large Language Models](https://mlsanity.com/paper/2502.07346/) (2025)

## Abstract (arXiv)

This paper presents PSA-Eval, a failure-centered runtime evaluation framework for deployed trilingual public-space agents. The central claim is that, when the evaluation object shifts from a static input-output mapping to a runtime system, the basic unit of analysis should shift from score to failure. PSA-Eval extends the conventional chain Question -> Answer -> Score -> End into Question -> Batch -> Run -> Score -> Failure Case -> Repair -> Regression Batch, making failures traceable, reviewable, repairable, and regression-testable. The framework uses trilingual equivalent inputs as controlled probes for observing group-level cross-language policy drift. We conduct a pilot study on a real trilingual digital front-desk system deployed in the lobby of an international financial institution. The pilot uses a simplified single-foundation-model setting (MA = MB), so the observed drift should not be interpreted as an A/B foundation-model difference. The study contains 81 samples organized into 27 trilingual equivalent question groups. Although the system achieves an average score of 23.15/24, 14 groups show non-zero cross-language score drift, 5 groups show drift of at least 3 points, and the maximum drift reaches 9 points. These results provide initial evidence that failure-centered runtime evaluation can expose structured deployment signals hidden by aggregate scoring.