# How Large Language Models Balance Internal Knowledge with User and Document Assertions

arXiv: https://arxiv.org/abs/2604.22193 · HTML: https://mlsanity.com/paper/2604.22193/

## Key facts

- No citing papers in the map yet (data through 14 Oct 2026).
- Builds on 17 of its 28 references that are in the map.
- First posted on arXiv 24 Apr 2026.

## Builds on (most cited first, 17 of 17)

- [Training Verifiers to Solve Math Word Problems](https://mlsanity.com/paper/2110.14168/) (2021)
- [Retrieval-Augmented Generation for Knowledge-Intensive NLP Tasks](https://mlsanity.com/paper/2005.11401/) (2020)
- [Measuring Massive Multitask Language Understanding](https://mlsanity.com/paper/2009.03300/) (2020)
- [Measuring Mathematical Problem Solving With the MATH Dataset](https://mlsanity.com/paper/2103.03874/) (2021)
- [MMLU-Pro: A More Robust and Challenging Multi-Task Language Understanding Benchmark](https://mlsanity.com/paper/2406.01574/) (2024)
- [CommonsenseQA: A Question Answering Challenge Targeting Commonsense Knowledge](https://mlsanity.com/paper/1811.00937/) (2018)
- [When Not to Trust Language Models: Investigating Effectiveness of Parametric and Non-Parametric Memories](https://mlsanity.com/paper/2212.10511/) (2022)
- [Adaptive Chameleon or Stubborn Sloth: Revealing the Behavior of Large Language Models in Knowledge Conflicts](https://mlsanity.com/paper/2305.13300/) (2023)
- [Knowledge Conflicts for LLMs: A Survey](https://mlsanity.com/paper/2403.08319/) (2024)
- [ClashEval: Quantifying the tug-of-war between an LLM's internal prior and external evidence](https://mlsanity.com/paper/2404.10198/) (2024)
- [Measuring Sycophancy of Language Models in Multi-turn Dialogues](https://mlsanity.com/paper/2505.23840/) (2025)
- [Tug-of-War Between Knowledge: Exploring and Resolving Knowledge Conflicts in Retrieval-Augmented Language Models](https://mlsanity.com/paper/2402.14409/) (2024)
- [How Susceptible are LLMs to Influence in Prompts?](https://mlsanity.com/paper/2408.11865/) (2024)
- [Context versus Prior Knowledge in Language Models](https://mlsanity.com/paper/2404.04633/) (2024)
- [Intuitive or Dependent? Investigating LLMs' Behavior Style to Conflicting Prompts](https://mlsanity.com/paper/2309.17415/) (2023)
- [Continuously Steering LLMs Sensitivity to Contextual Knowledge with Proxy Models](https://mlsanity.com/paper/2508.19720/) (2025)
- [Exploring the Impact of Instruction-Tuning on LLM's Susceptibility to Misinformation](https://mlsanity.com/paper/2507.18203/) (2025)

## Abstract (arXiv)

Large language models (LLMs) often need to balance their internal parametric knowledge with external information, such as user beliefs and content from retrieved documents, in real-world scenarios like RAG or chat-based systems. A model's ability to reliably process these sources is key to system safety. Previous studies on knowledge conflict and sycophancy are limited to a binary conflict paradigm, primarily exploring conflicts between parametric knowledge and either a document or a user, but ignoring the interactive environment where all three sources exist simultaneously. To fill this gap, we propose a three-source interaction framework and systematically evaluate 27 LLMs from 3 families on 2 datasets. Our findings reveal general patterns: most models rely more on document assertions than user assertions, and this preference is reinforced by post-training. Furthermore, our behavioral analysis shows that most models are impressionable, unable to effectively discriminate between helpful and harmful external information. To address this, we demonstrate that fine-tuning on diverse source interaction data can significantly increase a model's discrimination abilities. In short, our work paves the way for developing trustworthy LLMs that can effectively and reliably integrate multiple sources of information. Code is available at https://github.com/shuowl/llm-source-balancing.