# Improving understanding and trust in AI: How users benefit from interval-based counterfactual explanations

arXiv: https://arxiv.org/abs/2604.09573 · HTML: https://mlsanity.com/paper/2604.09573/

## Key facts

- No citing papers in the map yet (data through 14 Oct 2026).
- Builds on 21 of its 37 references that are in the map.
- First posted on arXiv 22 Feb 2026.

## Builds on (most cited first, 21 of 21)

- [A Unified Approach to Interpreting Model Predictions](https://mlsanity.com/paper/1705.07874/) (2017)
- [Explanation in Artificial Intelligence: Insights from the Social Sciences](https://mlsanity.com/paper/1706.07269/) (2017)
- [Explaining Machine Learning Classifiers through Diverse Counterfactual Explanations](https://mlsanity.com/paper/1905.07697/) (2019)
- [Actionable Recourse in Linear Classification](https://mlsanity.com/paper/1809.06514/) (2018)
- [Algorithmic Recourse: from Counterfactual Explanations to Interventions](https://mlsanity.com/paper/2002.06278/) (2020)
- [Model-Agnostic Counterfactual Explanations for Consequential Decisions](https://mlsanity.com/paper/1905.11190/) (2019)
- [Formalizing Trust in Artificial Intelligence: Prerequisites, Causes and Goals of Human Trust in AI](https://mlsanity.com/paper/2010.07487/) (2020)
- [Preserving Causal Constraints in Counterfactual Explanations for Machine Learning Classifiers](https://mlsanity.com/paper/1912.03277/) (2019)
- [Efficient Search for Diverse Coherent Explanations](https://mlsanity.com/paper/1901.04909/) (2019)
- [Towards Human-centered Explainable AI: A Survey of User Studies for Model Explanations](https://mlsanity.com/paper/2210.11584/) (2022)
- [GANterfactual - Counterfactual Explanations for Medical Non-Experts using Generative Adversarial Learning](https://mlsanity.com/paper/2012.11905/) (2020)
- [Probabilistically Robust Recourse: Navigating the Trade-offs between Costs and Robustness in Algorithmic Recourse](https://mlsanity.com/paper/2203.06768/) (2022)
- [Why Does My Model Fail? Contrastive Local Explanations for Retail Forecasting](https://mlsanity.com/paper/1908.00085/) (2019)
- [Optimization with Constraint Learning: A Framework and Survey](https://mlsanity.com/paper/2110.02121/) (2021)
- [Finding Regions of Counterfactual Explanations via Robust Optimization](https://mlsanity.com/paper/2301.11113/) (2023)
- [Features of Explainability: How users understand counterfactual and causal explanations for categorical and continuous features in XAI](https://mlsanity.com/paper/2204.10152/) (2022)
- [Counterfactual Explanations for Misclassified Images: How Human and Machine Explanations Differ](https://mlsanity.com/paper/2212.08733/) (2022)
- [Are we measuring trust correctly in explainability, interpretability, and transparency research?](https://mlsanity.com/paper/2209.00651/) (2022)
- [Let's Go to the Alien Zoo: Introducing an Experimental Framework to Study Usability of Counterfactual Explanations for Machine Learning](https://mlsanity.com/paper/2205.03398/) (2022)
- [Counterfactual Explanations Using Optimization With Constraint Learning](https://mlsanity.com/paper/2209.10997/) (2022)
- [Gender Bias in Explainability: Investigating Performance Disparity in Post-hoc Methods](https://mlsanity.com/paper/2505.01198/) (2025)

## Abstract (arXiv)

Experimental user studies evaluating the effectiveness of different subtypes of post-hoc explanations for black-box models are largely nonexistent. Therefore, the aim of this study was to investigate and evaluate how different types of counterfactual explanations, namely single point explanations and interval-based explanations, affect both model understanding and (demonstrated) trust. We conducted an online user study using a within-subjects experimental design, where the experimental arms were (i) no explanation (control), (ii) feature importance scores, (iii) point counterfactual explanations, and (iv) interval counterfactual explanations. Our results clearly show the superiority of interval explanations over other tested explanation types in increasing both model understanding and demonstrated trust in the AI. We could not support findings of some previous studies showing an effect of point counterfactual explanations compared to the control group. Our results further highlight the role individual differences in, for example, cognitive style or personality, in explanation effectiveness.