# The System Hallucination Scale (SHS): A Minimal yet Effective Human-Centered Instrument for Evaluating Hallucination-Related Behavior in Large Language Models

arXiv: https://arxiv.org/abs/2603.09989 · HTML: https://mlsanity.com/paper/2603.09989/

## Key facts

- No citing papers in the map yet (data through 14 Oct 2026).
- Builds on 15 of its 41 references that are in the map.
- First posted on arXiv 13 Feb 2026.

## Builds on (most cited first, 15 of 15)

- [Language Models are Few-Shot Learners](https://mlsanity.com/paper/2005.14165/) (2020)
- [GPT-4 Technical Report](https://mlsanity.com/paper/2303.08774/) (2023)
- [Training a Helpful and Harmless Assistant with Reinforcement Learning from Human Feedback](https://mlsanity.com/paper/2204.05862/) (2022)
- [Generative Agents: Interactive Simulacra of Human Behavior](https://mlsanity.com/paper/2304.03442/) (2023)
- [TruthfulQA: Measuring How Models Mimic Human Falsehoods](https://mlsanity.com/paper/2109.07958/) (2021)
- [Survey of Hallucination in Natural Language Generation](https://mlsanity.com/paper/2202.03629/) (2022)
- [A Survey on Hallucination in Large Language Models: Principles, Taxonomy, Challenges, and Open Questions](https://mlsanity.com/paper/2311.05232/) (2023)
- [Don't Give Me the Details, Just the Summary! Topic-Aware Convolutional Neural Networks for Extreme Summarization](https://mlsanity.com/paper/1808.08745/) (2018)
- [A Survey on Evaluation of Large Language Models](https://mlsanity.com/paper/2307.03109/) (2023)
- [On Faithfulness and Factuality in Abstractive Summarization](https://mlsanity.com/paper/2005.00661/) (2020)
- [Siren's Song in the AI Ocean: A Survey on Hallucination in Large Language Models](https://mlsanity.com/paper/2309.01219/) (2023)
- [Retrieval Augmentation Reduces Hallucination in Conversation](https://mlsanity.com/paper/2104.07567/) (2021)
- [What makes a good conversation? How controllable attributes affect human judgments](https://mlsanity.com/paper/1902.08654/) (2019)
- [Measuring the Quality of Explanations: The System Causability Scale (SCS). Comparing Human and Machine Explanations](https://mlsanity.com/paper/1912.09024/) (2019)
- [Grammars of Formal Uncertainty: When to Trust LLMs in Automated Reasoning Tasks](https://mlsanity.com/paper/2505.20047/) (2025)

## Abstract (arXiv)

We introduce the System Hallucination Scale (SHS), a lightweight and human-centered measurement instrument for assessing hallucination-related behavior in large language models (LLMs). Inspired by established psychometric tools such as the System Usability Scale (SUS) and the System Causability Scale (SCS), SHS enables rapid, interpretable, and domain-agnostic evaluation of factual unreliability, incoherence, misleading presentation, and responsiveness to user guidance in model-generated text. SHS is explicitly not an automatic hallucination detector or benchmark metric; instead, it captures how hallucination phenomena manifest from a user perspective under realistic interaction conditions. A real-world evaluation with 210 participants demonstrates high clarity, coherent response behavior, and construct validity, supported by statistical analysis including internal consistency (Cronbach's alpha = 0.87) and significant inter-dimension correlations (p < 0.001). Comparative analysis with SUS and SCS reveals complementary measurement properties, supporting SHS as a practical tool for comparative analysis, iterative system development, and deployment monitoring.