# Not All Trust is the Same: Effects of Decision Workflow and Explanations in Human-AI Decision Making

arXiv: https://arxiv.org/abs/2603.05229 · HTML: https://mlsanity.com/paper/2603.05229/

## Key facts

- No citing papers in the map yet (data through 14 Oct 2026).
- Builds on 17 of its 33 references that are in the map.
- First posted on arXiv 5 Mar 2026.

## Builds on (most cited first, 17 of 17)

- [A Survey on Hallucination in Large Language Models: Principles, Taxonomy, Challenges, and Open Questions](https://mlsanity.com/paper/2311.05232/) (2023)
- [Can LLMs Express Their Uncertainty? An Empirical Evaluation of Confidence Elicitation in LLMs](https://mlsanity.com/paper/2306.13063/) (2023)
- [Does the Whole Exceed its Parts? The Effect of AI Explanations on Complementary Team Performance](https://mlsanity.com/paper/2006.14779/) (2020)
- [Effect of Confidence and Explanation on Accuracy and Trust Calibration in AI-Assisted Decision Making](https://mlsanity.com/paper/2001.02114/) (2020)
- [Metrics for Explainable AI: Challenges and Prospects](https://mlsanity.com/paper/1812.04608/) (2018)
- [Manipulating and Measuring Model Interpretability](https://mlsanity.com/paper/1802.07810/) (2018)
- [Formalizing Trust in Artificial Intelligence: Prerequisites, Causes and Goals of Human Trust in AI](https://mlsanity.com/paper/2010.07487/) (2020)
- [Proxy Tasks and Subjective Measures Can Be Misleading in Evaluating Explainable AI Systems](https://mlsanity.com/paper/2001.08298/) (2020)
- ['It's Reducing a Human Being to a Percentage'; Perceptions of Justice in Algorithmic Decisions](https://mlsanity.com/paper/1801.10408/) (2018)
- [Understanding the Role of Human Intuition on Reliance in Human-AI Decision-Making with Explanations](https://mlsanity.com/paper/2301.07255/) (2023)
- [Who Should I Trust: AI or Myself? Leveraging Human and AI Correctness Likelihood to Promote Appropriate Trust in AI-Assisted Decision-Making](https://mlsanity.com/paper/2301.05809/) (2023)
- [Knowing About Knowing: An Illusion of Human Competence Can Hinder Appropriate Reliance on AI Systems](https://mlsanity.com/paper/2301.11333/) (2023)
- [A Systematic Literature Review of User Trust in AI-Enabled Systems: An HCI Perspective](https://mlsanity.com/paper/2304.08795/) (2023)
- [Who Goes First? Influences of Human-AI Workflow on Decision Making in Clinical Imaging](https://mlsanity.com/paper/2205.09696/) (2022)
- [Is Conversational XAI All You Need? Human-AI Decision Making With a Conversational XAI Assistant](https://mlsanity.com/paper/2501.17546/) (2025)
- [Misplaced Trust: Measuring the Interference of Machine Learning in Human Decision-Making](https://mlsanity.com/paper/2005.10960/) (2020)
- [As Confidence Aligns: Exploring the Effect of AI Confidence on Human Self-confidence in Human-AI Decision Making](https://mlsanity.com/paper/2501.12868/) (2025)

## Abstract (arXiv)

A central challenge in AI-assisted decision making is achieving warranted, well-calibrated trust. Both overtrust (accepting incorrect AI recommendations) and undertrust (rejecting correct advice) should be prevented. Prior studies differ in the design of the decision workflow - whether users see the AI suggestion immediately (1-step setup) or have to submit a first decision beforehand (2-step setup) -, and in how trust is measured - through self-reports or as behavioral trust, that is, reliance. We examined the effects and interactions of (a) the type of decision workflow, (b) the presence of explanations, and (c) users' domain knowledge and prior AI experience. We compared reported trust, reliance (agreement rate and switch rate), and overreliance. Results showed no evidence that a 2-step setup reduces overreliance. The decision workflow also did not directly affect self-reported trust, but there was a crossover interaction effect with domain knowledge and explanations, suggesting that the effects of explanations alone may not generalize across workflow setups. Finally, our findings confirm that reported trust and reliance behavior are distinct constructs that should be evaluated separately in AI-assisted decision making.