# Beyond the Star Rating: A Scalable Framework for Aspect-Based Sentiment Analysis Using LLMs and Text Classification

arXiv: https://arxiv.org/abs/2602.21082 · HTML: https://mlsanity.com/paper/2602.21082/

## Key facts

- No citing papers in the map yet (data through 14 Oct 2026).
- Builds on 7 of its 61 references that are in the map.
- First posted on arXiv 24 Feb 2026.

## Builds on (most cited first, 7 of 7)

- [BERT: Pre-training of Deep Bidirectional Transformers for Language Understanding](https://mlsanity.com/paper/1810.04805/) (2018)
- [Enriching Word Vectors with Subword Information](https://mlsanity.com/paper/1607.04606/) (2016)
- [Imbalanced-learn: A Python Toolbox to Tackle the Curse of Imbalanced Datasets in Machine Learning](https://mlsanity.com/paper/1609.06570/) (2016)
- [BERT Post-Training for Review Reading Comprehension and Aspect-based Sentiment Analysis](https://mlsanity.com/paper/1904.02232/) (2019)
- [Utilizing BERT for Aspect-Based Sentiment Analysis via Constructing Auxiliary Sentence](https://mlsanity.com/paper/1903.09588/) (2019)
- [Using Large Language Models to Support Thematic Analysis in Empirical Legal Studies](https://mlsanity.com/paper/2310.18729/) (2023)
- [SigmaLaw-ABSA: Dataset for Aspect-Based Sentiment Analysis in Legal Opinion Texts](https://mlsanity.com/paper/2011.06326/) (2020)

## Abstract (arXiv)

Customer-provided reviews have become an important source of information for business owners and other customers alike. However, effectively analyzing millions of unstructured reviews remains challenging. While large language models (LLMs) show promise for natural language understanding, their application to large-scale review analysis has been limited by computational costs and scalability concerns. This study proposes a hybrid approach that uses LLMs for aspect identification while employing classic machine-learning methods for sentiment classification at scale. Using ChatGPT to analyze sampled restaurant reviews, we identified key aspects of dining experiences and developed sentiment classifiers using human-labeled reviews, which we subsequently applied to 4.7 million reviews collected over 17 years from a major online platform. Regression analysis reveals that our machine-labeled aspects significantly explain variance in overall restaurant ratings across different aspects of dining experiences, cuisines, and geographical regions. Our findings demonstrate that combining LLMs with traditional machine learning approaches can effectively automate aspect-based sentiment analysis of large-scale customer feedback, suggesting a practical framework for both researchers and practitioners in the hospitality industry and potentially, other service sectors.