# Thinking Is Not Telling: Information Disclosure in User-Service LLM Agents

arXiv: https://arxiv.org/abs/2602.07796 · HTML: https://mlsanity.com/paper/2602.07796/

## Key facts

- No citing papers in the map yet (data through 14 Oct 2026).
- Placed in Reasoning for agents, planning and code, one of 17 directions in LLM reasoning.
- Builds on 33 of its 43 references that are in the map.
- First posted on arXiv 8 Feb 2026.

## Placed in

- LLM reasoning / [Reasoning for agents, planning and code](https://mlsanity.com/lr/reasoning-for-agents-planning-and-code/)
- LLM agents and tool use / [General LLM agent frameworks and benchmarks](https://mlsanity.com/agents/general-llm-agent-frameworks-and-benchmarks/)

## Builds on (most cited first, 30 of 33)

- [Chain-of-Thought Prompting Elicits Reasoning in Large Language Models](https://mlsanity.com/paper/2201.11903/) (2022)
- [ReAct: Synergizing Reasoning and Acting in Language Models](https://mlsanity.com/paper/2210.03629/) (2022)
- [GPT-4o System Card](https://mlsanity.com/paper/2410.21276/) (2024)
- [Large Language Models are Zero-Shot Reasoners](https://mlsanity.com/paper/2205.11916/) (2022)
- [Reflexion: Language Agents with Verbal Reinforcement Learning](https://mlsanity.com/paper/2303.11366/) (2023)
- [Tree of Thoughts: Deliberate Problem Solving with Large Language Models](https://mlsanity.com/paper/2305.10601/) (2023)
- [A Survey on Large Language Model based Autonomous Agents](https://mlsanity.com/paper/2308.11432/) (2023)
- [τ-bench: A Benchmark for Tool-Agent-User Interaction in Real-World Domains](https://mlsanity.com/paper/2406.12045/) (2024)
- [gpt-oss-120b & gpt-oss-20b Model Card](https://mlsanity.com/paper/2508.10925/) (2025)
- [s1: Simple test-time scaling](https://mlsanity.com/paper/2501.19393/) (2025)
- [Reasoning with Language Model is Planning with World Model](https://mlsanity.com/paper/2305.14992/) (2023)
- [Monitoring Reasoning Models for Misbehavior and the Risks of Promoting Obfuscation](https://mlsanity.com/paper/2503.11926/) (2025)
- [From System 1 to System 2: A Survey of Reasoning Large Language Models](https://mlsanity.com/paper/2502.17419/) (2025)
- [Cooperative Inverse Reinforcement Learning](https://mlsanity.com/paper/1606.03137/) (2016)
- [MINT: Evaluating LLMs in Multi-turn Interaction with Tools and Language Feedback](https://mlsanity.com/paper/2309.10691/) (2023)
- [ToolSandbox: A Stateful, Conversational, Interactive Evaluation Benchmark for LLM Tool Use Capabilities](https://mlsanity.com/paper/2408.04682/) (2024)
- [To CoT or not to CoT? Chain-of-thought helps mainly on math and symbolic reasoning](https://mlsanity.com/paper/2409.12183/) (2024)
- [MT-Bench-101: A Fine-Grained Benchmark for Evaluating Large Language Models in Multi-Turn Dialogues](https://mlsanity.com/paper/2402.14762/) (2024)
- [MultiChallenge: A Realistic Multi-Turn Conversation Evaluation Benchmark Challenging to Frontier LLMs](https://mlsanity.com/paper/2501.17399/) (2025)
- [A Survey of Self-Evolving Agents: What, When, How, and Where to Evolve on the Path to Artificial Super Intelligence](https://mlsanity.com/paper/2507.21046/) (2025)
- [Clarify When Necessary: Resolving Ambiguity Through Interaction with LMs](https://mlsanity.com/paper/2311.09469/) (2023)
- [UserBench: An Interactive Gym Environment for User-Centric Agents](https://mlsanity.com/paper/2507.22034/) (2025)
- [Tell Me More! Towards Implicit User Intention Understanding of Language Model Driven Agents](https://mlsanity.com/paper/2402.09205/) (2024)
- [Does Thinking More always Help? Mirage of Test-Time Scaling in Reasoning Models](https://mlsanity.com/paper/2506.04210/) (2025)
- [Structured Uncertainty guided Clarification for LLM Agents](https://mlsanity.com/paper/2511.08798/) (2025)
- [Complementarity in Human-AI Collaboration: Concept, Sources, and Evidence](https://mlsanity.com/paper/2404.00029/) (2024)
- [Decision-Oriented Dialogue for Human-AI Collaboration](https://mlsanity.com/paper/2305.20076/) (2023)
- [LLMs in the Imaginarium: Tool Learning through Simulated Trial and Error](https://mlsanity.com/paper/2403.04746/) (2024)
- [The Reasoning Trap: How Enhancing LLM Reasoning Amplifies Tool Hallucination](https://mlsanity.com/paper/2510.22977/) (2025)
- [ClarifyMT-Bench: Benchmarking and Improving Multi-Turn Clarification for Conversational Large Language Models](https://mlsanity.com/paper/2512.21120/) (2025)

## Abstract (arXiv)

User-engaged LLM agents increasingly operate in service scenarios where task success depends on coordination between the agent, the user, and a stateful environment. In such interactions, the agent often has access to task policies, tool results, and environment states that the user does not observe. This makes agent-user communication a central component of task completion. In this work, we study a communication-level failure mode of user-service agents: user-invisible reasoning does not necessarily translate into timely user-facing information disclosure. We introduce information disclosure as a measurable communication mechanism, covering state corrections, available options, constraints, consequences, and proactively retrieved environment information. We use this perspective to analyze the widely used user-invisible ``think'' tool, which allows agents to reason internally before responding or acting. Across five models and three user-service scenarios, we first show that enforced thinking has unstable utility. We then analyze response scaling under different think efforts and find that more internal thinking does not reliably translate into richer user-facing communication. Using evidence-grounded probing and turn-level counterfactual intervention, we show that injecting golden decision-relevant information produces the clearest improvement in First Edit Correction Rate, outperforming verbosity and direct think-content controls. This indicates that missing disclosure can causally affect the agent's immediate downstream environment-edit behavior. We further find that a lightweight disclosure-aware prompt mitigates degradation from enforced thinking. These results suggest that the key challenge is not simply making agents think more, but ensuring that private reasoning and environment knowledge are externalized as timely, user-facing information disclosure.