# World of Workflows: A Benchmark for Bringing World Models to Enterprise Systems

arXiv: https://arxiv.org/abs/2601.22130 · HTML: https://mlsanity.com/paper/2601.22130/

## Key facts

- Cited by 11 papers in the map (data through 14 Oct 2026).
- Placed in World models for language agents, one of 11 directions in World models.
- Builds on 27 of its 37 references that are in the map.
- First posted on arXiv 29 Jan 2026.

## Placed in

- World models / [World models for language agents](https://mlsanity.com/wm/world-models-for-language-agents/)

## Builds on (most cited first, 27 of 27)

- [Evaluating Large Language Models Trained on Code](https://mlsanity.com/paper/2107.03374/) (2021)
- [Program Synthesis with Large Language Models](https://mlsanity.com/paper/2108.07732/) (2021)
- [WebArena: A Realistic Web Environment for Building Autonomous Agents](https://mlsanity.com/paper/2307.13854/) (2023)
- [LiveCodeBench: Holistic and Contamination Free Evaluation of Large Language Models for Code](https://mlsanity.com/paper/2403.07974/) (2024)
- [World Models](https://mlsanity.com/paper/1803.10122/) (2018)
- [AgentBench: Evaluating LLMs as Agents](https://mlsanity.com/paper/2308.03688/) (2023)
- [WebShop: Towards Scalable Real-World Web Interaction with Grounded Language Agents](https://mlsanity.com/paper/2207.01206/) (2022)
- [OSWorld: Benchmarking Multimodal Agents for Open-Ended Tasks in Real Computer Environments](https://mlsanity.com/paper/2404.07972/) (2024)
- [V-JEPA 2: Self-Supervised Video Models Enable Understanding, Prediction and Planning](https://mlsanity.com/paper/2506.09985/) (2025)
- [τ2-Bench: Evaluating Conversational Agents in a Dual-Control Environment](https://mlsanity.com/paper/2506.07982/) (2025)
- [TextWorld: A Learning Environment for Text-based Games](https://mlsanity.com/paper/1806.11532/) (2018)
- [MetaTool Benchmark for Large Language Models: Deciding Whether to Use Tools and Which to Use](https://mlsanity.com/paper/2310.03128/) (2023)
- [Understanding World or Predicting Future? A Comprehensive Survey of World Models](https://mlsanity.com/paper/2411.14499/) (2024)
- [Evaluation and Benchmarking of LLM Agents: A Survey](https://mlsanity.com/paper/2507.21504/) (2025)
- [ST-WebAgentBench: A Benchmark for Evaluating Safety and Trustworthiness in Web Agents](https://mlsanity.com/paper/2410.06703/) (2024)
- [MCP-Bench: Benchmarking Tool-Using LLM Agents with Complex Real-World Tasks via MCP Servers](https://mlsanity.com/paper/2508.20453/) (2025)
- [MCP-Universe: Benchmarking Large Language Models with Real-World Model Context Protocol Servers](https://mlsanity.com/paper/2508.14704/) (2025)
- [WorkArena++: Towards Compositional Planning and Reasoning-based Common Knowledge Work Tasks](https://mlsanity.com/paper/2407.05291/) (2024)
- [Vending-Bench: A Benchmark for Long-Term Coherence of Autonomous Agents](https://mlsanity.com/paper/2502.15840/) (2025)
- [WorkBench: a Benchmark Dataset for Agents in a Realistic Workplace Setting](https://mlsanity.com/paper/2405.00823/) (2024)
- [CRMArena-Pro: Holistic Assessment of LLM Agents Across Diverse Business Scenarios and Interactions](https://mlsanity.com/paper/2505.18878/) (2025)
- [MCPMark: A Benchmark for Stress-Testing Realistic and Comprehensive MCP Use](https://mlsanity.com/paper/2509.24002/) (2025)
- [Text-based RL Agents with Commonsense Knowledge: New Challenges, Environments and Baselines](https://mlsanity.com/paper/2010.03790/) (2020)
- [MCPToolBench++: A Large Scale AI Agent Model Context Protocol MCP Tool Use Benchmark](https://mlsanity.com/paper/2508.07575/) (2025)
- [Software Development Life Cycle Perspective: A Survey of Benchmarks for Code Large Language Models and Agents](https://mlsanity.com/paper/2505.05283/) (2025)
- [SCUBA: Salesforce Computer Use Benchmark](https://mlsanity.com/paper/2509.26506/) (2025)
- [Mini Amusement Parks (MAPs): A Testbed for Modelling Business Decisions](https://mlsanity.com/paper/2511.15830/) (2025)

## Built on by (most cited first, 11 of 11)

- [ClawsBench: Evaluating Capability and Safety of LLM Productivity Agents in Simulated Workspaces](https://mlsanity.com/paper/2604.05172/) (2026)
- [The Evolution of Tool Use in LLM Agents: From Single-Tool Call to Multi-Tool Orchestration](https://mlsanity.com/paper/2603.22862/) (2026)
- [Agentic Environment Engineering for Large Language Models: A Survey of Environment Modeling, Synthesis, Evaluation, and Application](https://mlsanity.com/paper/2606.12191/) (2026)
- [Terminal Agents Suffice for Enterprise Automation](https://mlsanity.com/paper/2604.00073/) (2026)
- [Bridging the Agent-World Gap: Text World Models for LLM-based Agents](https://mlsanity.com/paper/2606.09032/) (2026)
- [Do Enterprise Systems Need Learned World Models? The Importance of Context to Infer Dynamics](https://mlsanity.com/paper/2605.12178/) (2026)
- [DART-SD: Diamond-topology Aware Retrieval and Tuning for Self-Distillation of Multi-Turn Tool-Calling Agents](https://mlsanity.com/paper/2608.18524/) (2026)
- [ARYA: A Physics-Constrained Composable & Deterministic World Model Architecture](https://mlsanity.com/paper/2603.21340/) (2026)
- [Continual Enterprise World Model Discovery in Dynamic Systems](https://mlsanity.com/paper/2609.19551/) (2026)
- [Safe, Persistent, and Evolving Agent Harness for Understanding Partially Observable Worlds](https://mlsanity.com/paper/2610.11552/) (2026)
- [Relational Learning as World Modeling](https://mlsanity.com/paper/2610.16763/) (2026)

## Abstract (arXiv)

Frontier large language models (LLMs) excel as autonomous agents in many domains, yet they remain untested in complex enterprise systems where hidden workflows create cascading effects across interconnected databases. Existing enterprise benchmarks evaluate surface-level agentic task completion similar to general consumer benchmarks, ignoring true challenges in enterprises, such as limited observability, large database state, and hidden workflows with cascading side effects. We introduce World of Workflows (WoW), a realistic ServiceNow-based environment incorporating 4,000+ business rules and 55 active workflows embedded in the system, alongside WoW-bench, a benchmark of 234 tasks evaluating constrained agentic task completion and enterprise dynamics modeling capabilities. We reveal two major takeaways: (1) Frontier LLMs suffer from dynamics blindness, consistently failing to predict the invisible, cascading side effects of their actions, which leads to silent constraint violations, and (2) reliability in opaque systems requires grounded world modeling, where agents must mentally simulate hidden state transitions to bridge the observability gap when high-fidelity feedback is unavailable. For reliable and useful enterprise agents, WoW motivates a new paradigm to explicitly learn system dynamics. We release our GitHub for setting up and evaluating WoW.