# Actionable Advice from Reviews via Mixture of LoRA Experts: A Two-LLM Pipeline for Issue Extraction and Business Recommendations

arXiv: https://arxiv.org/abs/2601.12338 · HTML: https://mlsanity.com/paper/2601.12338/

## Key facts

- No citing papers in the map yet (data through 14 Oct 2026).
- Builds on 4 of its 14 references that are in the map.
- First posted on arXiv 18 Jan 2026.

## Builds on (most cited first, 4 of 4)

- [Language Models are Few-Shot Learners](https://mlsanity.com/paper/2005.14165/) (2020)
- [Outrageously Large Neural Networks: The Sparsely-Gated Mixture-of-Experts Layer](https://mlsanity.com/paper/1701.06538/) (2017)
- [Switch Transformers: Scaling to Trillion Parameter Models with Simple and Efficient Sparsity](https://mlsanity.com/paper/2101.03961/) (2021)
- [Summarizing Opinions: Aspect Extraction Meets Sentiment Prediction and They Are Both Weakly Supervised](https://mlsanity.com/paper/1808.08858/) (2018)

## Abstract (arXiv)

Customer reviews contain detailed, domain specific signals about service failures and user expectations, but converting this unstructured feedback into actionable business decisions remains difficult. We study review-to-action generation: producing concrete, implementable recommendations grounded in review text. We propose a modular two-LLM framework in which an Issue model extracts salient issues and assigns coarse themes, and an Advice model generates targeted operational fixes conditioned on the extracted issue representation. To enable specialization without expensive full fine-tuning, we adapt the Advice model using a mixture of LoRA experts strategy: multiple low-rank adapters are trained and a lightweight gating mechanism performs token-level expert mixing at inference, combining complementary expertise across issue types. We construct synthetic review-issue-advice triples from Yelp reviews (airlines and restaurants) to supervise training, and evaluate recommendations using an eight dimension operational rubric spanning actionability, specificity, feasibility, expected impact, novelty, non-redundancy, bias, and clarity. Across both domains, our approach consistently outperforms prompting-only and single-adapter baselines, yielding higher actionability and specificity while retaining favorable efficiency-quality trade-offs.