# WISE-Flow: Workflow-Induced Structured Experience for Self-Evolving Conversational Service Agents

arXiv: https://arxiv.org/abs/2601.08158 · HTML: https://mlsanity.com/paper/2601.08158/

## Key facts

- Cited by 1 papers in the map (data through 14 Oct 2026).
- Placed in Software engineering coding agents, one of 16 directions in LLM agents and tool use.
- Builds on 19 of its 32 references that are in the map.
- First posted on arXiv 13 Jan 2026.

## Placed in

- LLM agents and tool use / [Software engineering coding agents](https://mlsanity.com/agents/software-engineering-coding-agents/)
- Synthetic data and self-improvement for LLMs / [Self-evolving LLM agents](https://mlsanity.com/synth/self-evolving-llm-agents/)

## Builds on (most cited first, 19 of 19)

- [Retrieval-Augmented Generation for Knowledge-Intensive NLP Tasks](https://mlsanity.com/paper/2005.11401/) (2020)
- [ReAct: Synergizing Reasoning and Acting in Language Models](https://mlsanity.com/paper/2210.03629/) (2022)
- [Toolformer: Language Models Can Teach Themselves to Use Tools](https://mlsanity.com/paper/2302.04761/) (2023)
- [Generative Agents: Interactive Simulacra of Human Behavior](https://mlsanity.com/paper/2304.03442/) (2023)
- [ToolLLM: Facilitating Large Language Models to Master 16000+ Real-world APIs](https://mlsanity.com/paper/2307.16789/) (2023)
- [WebGPT: Browser-assisted question-answering with human feedback](https://mlsanity.com/paper/2112.09332/) (2021)
- [τ-bench: A Benchmark for Tool-Agent-User Interaction in Real-World Domains](https://mlsanity.com/paper/2406.12045/) (2024)
- [Gorilla: Large Language Model Connected with Massive APIs](https://mlsanity.com/paper/2305.15334/) (2023)
- [ALFWorld: Aligning Text and Embodied Environments for Interactive Learning](https://mlsanity.com/paper/2010.03768/) (2020)
- [A-MEM: Agentic Memory for LLM Agents](https://mlsanity.com/paper/2502.12110/) (2025)
- [ExpeL: LLM Agents Are Experiential Learners](https://mlsanity.com/paper/2308.10144/) (2023)
- [A Survey on the Memory Mechanism of Large Language Model based Agents](https://mlsanity.com/paper/2404.13501/) (2024)
- [τ2-Bench: Evaluating Conversational Agents in a Dual-Control Environment](https://mlsanity.com/paper/2506.07982/) (2025)
- [A Survey of Self-Evolving Agents: What, When, How, and Where to Evolve on the Path to Artificial Super Intelligence](https://mlsanity.com/paper/2507.21046/) (2025)
- [MemInsight: Autonomous Memory Augmentation for LLM Agents](https://mlsanity.com/paper/2503.21760/) (2025)
- [AutoGuide: Automated Generation and Selection of Context-Aware Guidelines for Large Language Model Agents](https://mlsanity.com/paper/2403.08978/) (2024)
- [AutoManual: Constructing Instruction Manuals by LLM Agents via Interactive Environmental Learning](https://mlsanity.com/paper/2405.16247/) (2024)
- [Turning Conversations into Workflows: A Framework to Extract and Evaluate Dialog Workflows for Service AI Agents](https://mlsanity.com/paper/2502.17321/) (2025)
- [JEF-Hinter: Leveraging Offline Knowledge for Improving Web Agents Adaptation](https://mlsanity.com/paper/2510.04373/) (2025)

## Built on by (most cited first, 1 of 1)

- [GUIDE: Guided Updates for In-context Decision Evolution in LLM-Driven Spacecraft Operations](https://mlsanity.com/paper/2603.27306/) (2026)

## Abstract (arXiv)

Large language model (LLM)-based agents are widely deployed in user-facing services but remain error-prone in new tasks, tend to repeat the same failure patterns, and show substantial run-to-run variability. Fixing failures via environment-specific training or manual patching is costly and hard to scale. To enable self-evolving agents in user-facing service environments, we propose WISE-Flow, a workflow-centric framework that converts historical service interactions into reusable procedural experience by inducing workflows with prerequisite-augmented action blocks. At deployment, WISE-Flow aligns the agent's execution trajectory to retrieved workflows and performs prerequisite-aware feasibility reasoning to achieve state-grounded next actions. Experiments on ToolSandbox and τ2-bench show consistent improvement across base models.