# Contract-Driven QoE Auditing for Speech and Singing Services: From MOS Regression to Service Graphs

arXiv: https://arxiv.org/abs/2512.04827 · HTML: https://mlsanity.com/paper/2512.04827/

## Key facts

- No citing papers in the map yet (data through 14 Oct 2026).
- Builds on 9 of its 20 references that are in the map.
- First posted on arXiv 4 Dec 2025.

## Builds on (most cited first, 9 of 9)

- [wav2vec 2.0: A Framework for Self-Supervised Learning of Speech Representations](https://mlsanity.com/paper/2006.11477/) (2020)
- [HuBERT: Self-Supervised Speech Representation Learning by Masked Prediction of Hidden Units](https://mlsanity.com/paper/2106.07447/) (2021)
- [Equality of Opportunity in Supervised Learning](https://mlsanity.com/paper/1610.02413/) (2016)
- [WavLM: Large-Scale Self-Supervised Pre-Training for Full Stack Speech Processing](https://mlsanity.com/paper/2110.13900/) (2021)
- [NISQA: A Deep CNN-Self-Attention Model for Multidimensional Speech Quality Prediction with Crowdsourced Datasets](https://mlsanity.com/paper/2104.09494/) (2021)
- [The T05 System for The VoiceMOS Challenge 2024: Transfer Learning from Deep Image Classifier to Naturalness MOS Prediction of High-Quality Synthetic Speech](https://mlsanity.com/paper/2409.09305/) (2024)
- [URGENT Challenge: Universality, Robustness, and Generalizability For Speech Enhancement](https://mlsanity.com/paper/2406.04660/) (2024)
- [The VoiceMOS Challenge 2024: Beyond Speech Quality Prediction](https://mlsanity.com/paper/2409.07001/) (2024)
- [Pitch-and-Spectrum-Aware Singing Quality Assessment with Bias Correction and Model Fusion](https://mlsanity.com/paper/2411.11123/) (2024)

## Abstract (arXiv)

Subjective mean opinion scores (MOS) remain the de-facto target for non-intrusive speech and singing quality assessment. However, MOS is a scalar that collapses heterogeneous user expectations, ignores service-level objectives, and is difficult to compare across deployment graphs. We propose a contract-driven QoE auditing framework: each service graph G is evaluated under a set of human-interpretable experience contracts C, yielding a contract-level satisfaction vector Q(G, C). We show that (i) classical MOS regression is a special case with a degenerate contract set, (ii) contract-driven quality is more stable than MOS under graph view transformations (e.g., pooling by system vs. by system type), and (iii) the effective sample complexity of learning contracts is governed by contract semantics rather than merely the dimensionality of C. We instantiate the framework on URGENT2024 MOS (6.9k speech utterances with raw rating vectors) and SingMOS v1 (7,981 singing clips; 80 systems). On URGENT, we train a contract-aware neural auditor on self-supervised WavLM embeddings; on SingMOS, we perform contract-driven graph auditing using released rating vectors and metadata without decoding audio. Empirically, our auditor matches strong MOS predictors in MOS accuracy while providing calibrated contract probabilities; on SingMOS, Q(G, C) exhibits substantially smaller cross-view drift than raw MOS and graph-only baselines; on URGENT, difficulty curves reveal that mis-specified "simple" contracts can be harder to learn than richer but better aligned contract sets.