# Mem-PAL: Towards Memory-based Personalized Dialogue Assistants for Long-term User-Agent Interaction

arXiv: https://arxiv.org/abs/2511.13410 · HTML: https://mlsanity.com/paper/2511.13410/

## Key facts

- Cited by 11 papers in the map (data through 14 Oct 2026).
- Placed in Agent memory systems, one of 16 directions in LLM agents and tool use.
- Builds on 20 of its 33 references that are in the map.
- First posted on arXiv 17 Nov 2025.

## Placed in

- LLM agents and tool use / [Agent memory systems](https://mlsanity.com/agents/agent-memory-systems/)

## Builds on (most cited first, 20 of 20)

- [Sentence-BERT: Sentence Embeddings using Siamese BERT-Networks](https://mlsanity.com/paper/1908.10084/) (2019)
- [Judging LLM-as-a-Judge with MT-Bench and Chatbot Arena](https://mlsanity.com/paper/2306.05685/) (2023)
- [Large Language Models are not Fair Evaluators](https://mlsanity.com/paper/2305.17926/) (2023)
- [MPNet: Masked and Permuted Pre-training for Language Understanding](https://mlsanity.com/paper/2004.09297/) (2020)
- [Enhancing Chat Language Models by Scaling High-quality Instructional Conversations](https://mlsanity.com/paper/2305.14233/) (2023)
- [Evaluating Very Long-Term Conversational Memory of LLM Agents](https://mlsanity.com/paper/2402.17753/) (2024)
- [Personalizing Dialogue Agents: I have a dog, do you have pets too?](https://mlsanity.com/paper/1801.07243/) (2018)
- [Beyond Goldfish Memory: Long-Term Open-Domain Conversation](https://mlsanity.com/paper/2107.07567/) (2021)
- [COMET-ATOMIC 2020: On Symbolic and Neural Commonsense Knowledge Graphs](https://mlsanity.com/paper/2010.05953/) (2020)
- [MemoChat: Tuning LLMs to Use Memos for Consistent Long-Range Open-Domain Conversation](https://mlsanity.com/paper/2308.08239/) (2023)
- [CPsyCoun: A Report-based Multi-turn Dialogue Reconstruction and Evaluation Framework for Chinese Psychological Counseling](https://mlsanity.com/paper/2405.16433/) (2024)
- [Conversation Chronicles: Towards Diverse Temporal and Relational Dynamics in Multi-Session Conversations](https://mlsanity.com/paper/2310.13420/) (2023)
- [LLM-based Medical Assistant Personalization with Short- and Long-Term Memory Coordination](https://mlsanity.com/paper/2309.11696/) (2023)
- [ESCoT: Towards Interpretable Emotional Support Dialogue Systems](https://mlsanity.com/paper/2406.10960/) (2024)
- [One Chatbot Per Person: Creating Personalized Chatbots based on Implicit User Profiles](https://mlsanity.com/paper/2108.09355/) (2021)
- [Crafting Personalized Agents through Retrieval-Augmented Generation on Editable Memory Graphs](https://mlsanity.com/paper/2409.19401/) (2024)
- [Personalized LLM Response Generation with Parameterized Memory Injection](https://mlsanity.com/paper/2404.03565/) (2024)
- [Personalized Large Language Model Assistant with Evolving Conditional Memory](https://mlsanity.com/paper/2312.17257/) (2023)
- [Toward Multi-Session Personalized Conversation: A Large-Scale Dataset and Hierarchical Tree Framework for Implicit Reasoning](https://mlsanity.com/paper/2503.07018/) (2025)
- [SHARE: Shared Memory-Aware Open-Domain Long-Term Dialogue Dataset Constructed from Movie Script](https://mlsanity.com/paper/2410.20682/) (2024)

## Built on by (most cited first, 11 of 11)

- [STALE: Can LLM Agents Know When Their Memories Are No Longer Valid?](https://mlsanity.com/paper/2605.06527/) (2026)
- [A Survey of Agent Memory in the Second Half: Towards Self-Evolving and Long-Horizon Agents](https://mlsanity.com/paper/2602.06052/) (2026)
- [Toward Personalized LLM-Powered Agents: Foundations, Evaluation, and Future Directions](https://mlsanity.com/paper/2602.22680/) (2026)
- [LifeBench: A Benchmark for Long-Horizon Multi-Source Memory](https://mlsanity.com/paper/2603.03781/) (2026)
- [DynamicMem: A Long-Horizon Memory Benchmark in Real-World Settings](https://mlsanity.com/paper/2606.22877/) (2026)
- [Know You Before You Speak: User-State Modeling for LLM Personalization in Multi-Turn Conversation](https://mlsanity.com/paper/2605.24647/) (2026)
- [Do Agents Dream of False Memories? Black-box Visual Attacks on Long-term Memory in Multimodal AI Agents](https://mlsanity.com/paper/2607.15657/) (2026)
- [PGMem: Tightly Coupled Persona-Memory Graph for Lifelong Personalized Agents](https://mlsanity.com/paper/2608.01708/) (2026)
- [LUNAR: Benchmarking Personalized Large Language Models on UNiversal User BehAvioR Logs](https://mlsanity.com/paper/2608.05246/) (2026)
- [SocialPersona: Benchmarking Personalized Profiling and Response with Multimodal Social-Media Context](https://mlsanity.com/paper/2606.26654/) (2026)
- [HGP:An on-device personalized agent memory via hybrid graph storage](https://mlsanity.com/paper/2610.10071/) (2026)

## Abstract (arXiv)

With the rise of smart personal devices, service-oriented human-agent interactions have become increasingly prevalent. This trend highlights the need for personalized dialogue assistants that can understand user-specific traits to accurately interpret requirements and tailor responses to individual preferences. However, existing approaches often overlook the complexities of long-term interactions and fail to capture users' subjective characteristics. To address these gaps, we present PAL-Bench, a new benchmark designed to evaluate the personalization capabilities of service-oriented assistants in long-term user-agent interactions. In the absence of available real-world data, we develop a multi-step LLM-based synthesis pipeline, which is further verified and refined by human annotators. This process yields PAL-Set, the first Chinese dataset comprising multi-session user logs and dialogue histories, which serves as the foundation for PAL-Bench. Furthermore, to improve personalized service-oriented interactions, we propose H2Memory, a hierarchical and heterogeneous memory framework that incorporates retrieval-augmented generation to improve personalized response generation. Comprehensive experiments on both our PAL-Bench and an external dataset demonstrate the effectiveness of the proposed memory framework.