# Error-Aware Knowledge Distillation via Targeted Revision for Customer-Service Summarization

arXiv: https://arxiv.org/abs/2511.03005 · HTML: https://mlsanity.com/paper/2511.03005/

## Key facts

- No citing papers in the map yet (data through 14 Oct 2026).
- Placed in Knowledge distillation for LLMs, one of 12 directions in Knowledge distillation.
- Builds on 10 of its 14 references that are in the map.
- First posted on arXiv 4 Nov 2025.

## Placed in

- Knowledge distillation / [Knowledge distillation for LLMs](https://mlsanity.com/distill/knowledge-distillation-for-llms/)

## Builds on (most cited first, 10 of 10)

- [Language Models are Few-Shot Learners](https://mlsanity.com/paper/2005.14165/) (2020)
- [Exploring the Limits of Transfer Learning with a Unified Text-to-Text Transformer](https://mlsanity.com/paper/1910.10683/) (2019)
- [LoRA: Low-Rank Adaptation of Large Language Models](https://mlsanity.com/paper/2106.09685/) (2021)
- [Distilling the Knowledge in a Neural Network](https://mlsanity.com/paper/1503.02531/) (2015)
- [DistilBERT, a distilled version of BERT: smaller, faster, cheaper and lighter](https://mlsanity.com/paper/1910.01108/) (2019)
- [G-Eval: NLG Evaluation using GPT-4 with Better Human Alignment](https://mlsanity.com/paper/2303.16634/) (2023)
- [GPTScore: Evaluate as You Desire](https://mlsanity.com/paper/2302.04166/) (2023)
- [MoELoRA: Contrastive Learning Guided Mixture of Experts on Parameter-Efficient Fine-Tuning for Large Language Models](https://mlsanity.com/paper/2402.12851/) (2024)
- [Distinguishing ChatGPT(-3.5, -4)-generated and human-written papers through Japanese stylometric analysis](https://mlsanity.com/paper/2304.05534/) (2023)
- [Parameter-Efficient Tuning with Special Token Adaptation](https://mlsanity.com/paper/2210.04382/) (2022)

## Abstract (arXiv)

We introduce an Analyze-Revise-Finetune (ARF) pipeline that enables smaller open-source language models (LLMs) to surpass substantially larger proprietary models in customer service summarization tasks. The pipeline first analyzes and categorizes common errors in summaries produced by a teacher model (GPT-3.5), then performs a targeted revision using a compact editor model (Llama 3.1 70B) to generate high-quality, refined training data. Fine-tuning smaller student models (e.g., Llama 3.1 8B, QWen3 4B) on this refined data resulted in superior summarization performance compared to GPT-3.5. The ARF pipeline improves cost efficiency and data privacy while maintaining competitive accuracy, illustrating a generalizable framework for enhancing open-source LLMs across diverse downstream applications.