# CRMWeaver: Building Powerful Business Agent via Agentic RL and Shared Memories

arXiv: https://arxiv.org/abs/2510.25333 · HTML: https://mlsanity.com/paper/2510.25333/

## Key facts

- Cited by 5 papers in the map (data through 14 Oct 2026).
- Placed in Web, search, and research agents, one of 16 directions in LLM agents and tool use.
- Builds on 24 of its 40 references that are in the map.
- First posted on arXiv 29 Oct 2025.

## Placed in

- LLM agents and tool use / [Web, search, and research agents](https://mlsanity.com/agents/web-search-and-research-agents/)

## Builds on (most cited first, 24 of 24)

- [The Llama 3 Herd of Models](https://mlsanity.com/paper/2407.21783/) (2024)
- [ReAct: Synergizing Reasoning and Acting in Language Models](https://mlsanity.com/paper/2210.03629/) (2022)
- [SWE-bench: Can Language Models Resolve Real-World GitHub Issues?](https://mlsanity.com/paper/2310.06770/) (2023)
- [DAPO: An Open-Source LLM Reinforcement Learning System at Scale](https://mlsanity.com/paper/2503.14476/) (2025)
- [WebArena: A Realistic Web Environment for Building Autonomous Agents](https://mlsanity.com/paper/2307.13854/) (2023)
- [LlamaFactory: Unified Efficient Fine-Tuning of 100+ Language Models](https://mlsanity.com/paper/2403.13372/) (2024)
- [Search-R1: Training LLMs to Reason and Leverage Search Engines with Reinforcement Learning](https://mlsanity.com/paper/2503.09516/) (2025)
- [τ-bench: A Benchmark for Tool-Agent-User Interaction in Real-World Domains](https://mlsanity.com/paper/2406.12045/) (2024)
- [WebShop: Towards Scalable Real-World Web Interaction with Grounded Language Agents](https://mlsanity.com/paper/2207.01206/) (2022)
- [Mind2Web: Towards a Generalist Agent for the Web](https://mlsanity.com/paper/2306.06070/) (2023)
- [ReTool: Reinforcement Learning for Strategic Tool Use in LLMs](https://mlsanity.com/paper/2504.11536/) (2025)
- [WorkArena: How Capable Are Web Agents at Solving Common Knowledge Work Tasks?](https://mlsanity.com/paper/2403.07718/) (2024)
- [AReaL: A Large-Scale Asynchronous Reinforcement Learning System for Language Reasoning](https://mlsanity.com/paper/2505.24298/) (2025)
- [WebSailor: Navigating Super-human Reasoning for Web Agent](https://mlsanity.com/paper/2507.02592/) (2025)
- [WebDancer: Towards Autonomous Information Seeking Agency](https://mlsanity.com/paper/2505.22648/) (2025)
- [WebShaper: Agentically Data Synthesizing via Information-Seeking Formalization](https://mlsanity.com/paper/2507.15061/) (2025)
- [Agent KB: Leveraging Cross-Domain Experience for Agentic Problem Solving](https://mlsanity.com/paper/2507.06229/) (2025)
- [CRMArena: Understanding the Capacity of LLM Agents to Perform Professional CRM Tasks in Realistic Environments](https://mlsanity.com/paper/2411.02305/) (2024)
- [ConvGQR: Generative Query Reformulation for Conversational Search](https://mlsanity.com/paper/2305.15645/) (2023)
- [WorkBench: a Benchmark Dataset for Agents in a Realistic Workplace Setting](https://mlsanity.com/paper/2405.00823/) (2024)
- [TaskCraft: Automated Generation of Agentic Tasks](https://mlsanity.com/paper/2506.10055/) (2025)
- [CRMArena-Pro: Holistic Assessment of LLM Agents Across Diverse Business Scenarios and Interactions](https://mlsanity.com/paper/2505.18878/) (2025)
- [AdaCQR: Enhancing Query Reformulation for Conversational Search via Sparse and Dense Retrieval Alignment](https://mlsanity.com/paper/2407.01965/) (2024)
- [UniConv: Unifying Retrieval and Response Generation for Large Language Models in Conversations](https://mlsanity.com/paper/2507.07030/) (2025)

## Built on by (most cited first, 5 of 5)

- [A Survey of Agent Memory in the Second Half: Towards Self-Evolving and Long-Horizon Agents](https://mlsanity.com/paper/2602.06052/) (2026)
- [AI Meets Brain: Memory Systems from Cognitive Neuroscience to Autonomous Agents](https://mlsanity.com/paper/2512.23343/) (2025)
- [Agentic Environment Engineering for Large Language Models: A Survey of Environment Modeling, Synthesis, Evaluation, and Application](https://mlsanity.com/paper/2606.12191/) (2026)
- [Agentic Conversational Search with Contextualized Reasoning via Reinforcement Learning](https://mlsanity.com/paper/2601.13115/) (2026)
- [A Matter of TASTE: Improving Coverage and Difficulty of Agent Benchmarks](https://mlsanity.com/paper/2605.28556/) (2026)

## Abstract (arXiv)

Recent years have witnessed the rapid development of LLM-based agents, which shed light on using language agents to solve complex real-world problems. A prominent application lies in business agents, which interact with databases and internal knowledge bases via tool calls to fulfill diverse user requirements. However, this domain is characterized by intricate data relationships and a wide range of heterogeneous tasks, from statistical data queries to knowledge-based question-answering. To address these challenges, we propose CRMWeaver, a novel approach that enhances business agents in such complex settings. To acclimate the agentic model to intricate business environments, we employ a synthesis data generation and RL-based paradigm during training, which significantly improves the model's ability to handle complex data and varied tasks. During inference, a shared memories mechanism is introduced, prompting the agent to learn from task guidelines in similar problems, thereby further boosting its effectiveness and generalization, especially in unseen scenarios. We validate the efficacy of our approach on the CRMArena-Pro dataset, where our lightweight model achieves competitive results in both B2B and B2C business scenarios, underscoring its practical value for real-world applications.