# From Reviews to Actionable Insights: An LLM-Based Approach for Attribute and Feature Extraction

arXiv: https://arxiv.org/abs/2510.16551 · HTML: https://mlsanity.com/paper/2510.16551/

## Key facts

- No citing papers in the map yet (data through 14 Oct 2026).
- Builds on 8 of its 50 references that are in the map.
- First posted on arXiv 18 Oct 2025.

## Builds on (most cited first, 8 of 8)

- [Language Models are Few-Shot Learners](https://mlsanity.com/paper/2005.14165/) (2020)
- [Chain-of-Thought Prompting Elicits Reasoning in Large Language Models](https://mlsanity.com/paper/2201.11903/) (2022)
- [Sentence-BERT: Sentence Embeddings using Siamese BERT-Networks](https://mlsanity.com/paper/1908.10084/) (2019)
- [Large Language Models are Zero-Shot Reasoners](https://mlsanity.com/paper/2205.11916/) (2022)
- [Rethinking the Role of Demonstrations: What Makes In-Context Learning Work?](https://mlsanity.com/paper/2202.12837/) (2022)
- [Distributed Representations of Sentences and Documents](https://mlsanity.com/paper/1405.4053/) (2014)
- [Decomposed Prompting: A Modular Approach for Solving Complex Tasks](https://mlsanity.com/paper/2210.02406/) (2022)
- [Approaching Human-Level Forecasting with Language Models](https://mlsanity.com/paper/2402.18563/) (2024)

## Abstract (arXiv)

This research proposes a systematic, large language model (LLM) approach for extracting product and service attributes, features, and associated sentiments from customer reviews. Grounded in marketing theory, the framework distinguishes perceptual attributes from actionable features, producing interpretable and managerially actionable insights. We apply the methodology to 20,000 Yelp reviews of Starbucks stores and evaluate eight prompt variants on a random subset of reviews. Model performance is assessed through agreement with human annotations and predictive validity for customer ratings. Results show high consistency between LLMs and human coders and strong predictive validity, confirming the reliability of the approach. Human coders required a median of six minutes per review, whereas the LLM processed each in two seconds, delivering comparable insights at a scale unattainable through manual coding. Managerially, the analysis identifies attributes and features that most strongly influence customer satisfaction and their associated sentiments, enabling firms to pinpoint "joy points," address "pain points," and design targeted interventions. We demonstrate how structured review data can power an actionable marketing dashboard that tracks sentiment over time and across stores, benchmarks performance, and highlights high-leverage features for improvement. Simulations indicate that enhancing sentiment for key service features could yield 1-2% average revenue gains per store.