# MAFA: A Multi-Agent Framework for Enterprise-Scale Annotation with Configurable Task Adaptation

arXiv: https://arxiv.org/abs/2510.14184 · HTML: https://mlsanity.com/paper/2510.14184/

## Key facts

- No citing papers in the map yet (data through 14 Oct 2026).
- Builds on 9 of its 28 references that are in the map.
- First posted on arXiv 16 Oct 2025.

## Builds on (most cited first, 9 of 9)

- [Generative Agents: Interactive Simulacra of Human Behavior](https://mlsanity.com/paper/2304.03442/) (2023)
- [Lost in the Middle: How Language Models Use Long Contexts](https://mlsanity.com/paper/2307.03172/) (2023)
- [Improving Factuality and Reasoning in Language Models through Multiagent Debate](https://mlsanity.com/paper/2305.14325/) (2023)
- [ChatGPT Outperforms Crowd-Workers for Text-Annotation Tasks](https://mlsanity.com/paper/2303.15056/) (2023)
- [Mixture-of-Agents Enhances Large Language Model Capabilities](https://mlsanity.com/paper/2406.04692/) (2024)
- [Snorkel: Rapid Training Data Creation with Weak Supervision](https://mlsanity.com/paper/1711.10160/) (2017)
- [Want To Reduce Labeling Cost? GPT-3 Can Help](https://mlsanity.com/paper/2108.13487/) (2021)
- [AnnoLLM: Making Large Language Models to Be Better Crowdsourced Annotators](https://mlsanity.com/paper/2303.16854/) (2023)
- [Diversity of Thought Elicits Stronger Reasoning Capabilities in Multi-Agent Debate Frameworks](https://mlsanity.com/paper/2410.12853/) (2024)

## Abstract (arXiv)

We present MAFA (Multi-Agent Framework for Annotation), a production-deployed system that transforms enterprise-scale annotation workflows through configurable multi-agent collaboration. Addressing the critical challenge of annotation backlogs in financial services, where millions of customer utterances require accurate categorization, MAFA combines specialized agents with structured reasoning and a judge-based consensus mechanism. Our framework uniquely supports dynamic task adaptation, allowing organizations to define custom annotation types (FAQs, intents, entities, or domain-specific categories) through configuration rather than code changes. Deployed at JP Morgan Chase, MAFA has eliminated a 1 million utterance backlog while achieving, on average, 86% agreement with human annotators, annually saving over 5,000 hours of manual annotation work. The system processes utterances with annotation confidence classifications, which are typically 85% high, 10% medium, and 5% low across all datasets we tested. This enables human annotators to focus exclusively on ambiguous and low-coverage cases. We demonstrate MAFA's effectiveness across multiple datasets and languages, showing consistent improvements over traditional and single-agent annotation baselines: 13.8% higher Top-1 accuracy, 15.1% improvement in Top-5 accuracy, and 16.9% better F1 in our internal intent classification dataset and similar gains on public benchmarks. This work bridges the gap between theoretical multi-agent systems and practical enterprise deployment, providing a blueprint for organizations facing similar annotation challenges.