# SAGE: A Top-Down Bottom-Up Knowledge-Grounded User Simulator for Multi-turn AGent Evaluation

arXiv: https://arxiv.org/abs/2510.11997 · HTML: https://mlsanity.com/paper/2510.11997/

## Key facts

- Cited by 6 papers in the map (data through 14 Oct 2026).
- Builds on 20 of its 45 references that are in the map.
- First posted on arXiv 13 Oct 2025.

## Builds on (most cited first, 20 of 20)

- [Gemini 2.5: Pushing the Frontier with Advanced Reasoning, Multimodality, Long Context, and Next Generation Agentic Capabilities](https://mlsanity.com/paper/2507.06261/) (2025)
- [τ-bench: A Benchmark for Tool-Agent-User Interaction in Real-World Domains](https://mlsanity.com/paper/2406.12045/) (2024)
- [A Diversity-Promoting Objective Function for Neural Conversation Models](https://mlsanity.com/paper/1510.03055/) (2015)
- [StereoSet: Measuring stereotypical bias in pretrained language models](https://mlsanity.com/paper/2004.09456/) (2020)
- [Towards Measuring the Representation of Subjective Global Opinions in Language Models](https://mlsanity.com/paper/2306.16388/) (2023)
- [LLMs Get Lost In Multi-Turn Conversation](https://mlsanity.com/paper/2505.06120/) (2025)
- [HelpSteer2: Open-source dataset for training top-performing reward models](https://mlsanity.com/paper/2406.08673/) (2024)
- [Marked Personas: Using Natural Language Prompts to Measure Stereotypes in Language Models](https://mlsanity.com/paper/2305.18189/) (2023)
- [MTRAG: A Multi-Turn Conversational Benchmark for Evaluating Retrieval-Augmented Generation Systems](https://mlsanity.com/paper/2501.03468/) (2025)
- [CRMArena-Pro: Holistic Assessment of LLM Agents Across Diverse Business Scenarios and Interactions](https://mlsanity.com/paper/2505.18878/) (2025)
- [How to Build User Simulators to Train RL-based Dialog Systems](https://mlsanity.com/paper/1909.01388/) (2019)
- [Improving Diversity of Demographic Representation in Large Language Models via Collective-Critiques and Self-Voting](https://mlsanity.com/paper/2310.16523/) (2023)
- [Know You First and Be You Better: Modeling Human-Like User Simulators via Implicit Profiles](https://mlsanity.com/paper/2502.18968/) (2025)
- [SimUSER: Simulating User Behavior with Large Language Models for Recommender System Evaluation](https://mlsanity.com/paper/2504.12722/) (2025)
- [PlatoLM: Teaching LLMs in Multi-Round Dialogue via a User Simulator](https://mlsanity.com/paper/2308.11534/) (2023)
- [DuetSim: Building User Simulator with Dual Large Language Models for Task-Oriented Dialogues](https://mlsanity.com/paper/2405.13028/) (2024)
- [Twin-2K-500: A dataset for building digital twins of over 2,000 people based on their answers to over 500 questions](https://mlsanity.com/paper/2505.17479/) (2025)
- [Crowd Comparative Reasoning: Unlocking Comprehensive Evaluations for LLM-as-a-Judge](https://mlsanity.com/paper/2502.12501/) (2025)
- [LLM Agent Meets Agentic AI: Can LLM Agents Simulate Customers to Evaluate Agentic-AI-based Shopping Assistants?](https://mlsanity.com/paper/2509.21501/) (2025)
- [KAUCUS: Knowledge Augmented User Simulators for Training Language Model Assistants](https://mlsanity.com/paper/2401.16454/) (2024)

## Built on by (most cited first, 6 of 6)

- [RealUserSim: Bridging the Reality Gap in Agent Benchmarking via Grounded User Simulation](https://mlsanity.com/paper/2605.20204/) (2026)
- [VISTA: A Versatile Interactive User Simulation Toolkit for Agent Evaluation](https://mlsanity.com/paper/2606.11079/) (2026)
- [AgentWorld: Personality-Aware Reliability Evaluation for Agentic Information Retrieval](https://mlsanity.com/paper/2608.24076/) (2026)
- [PQR: A Framework to Generate Diverse and Realistic User Queries that Elicit QA Agent Failures](https://mlsanity.com/paper/2605.16551/) (2026)
- [SkillEvo: Self-Renewing Evolution Gradients from Multi-Turn Interaction Feedback](https://mlsanity.com/paper/2608.13120/) (2026)
- [SimTrace: Grounded Multimodal User Trajectories Generation for Online User Modeling](https://mlsanity.com/paper/2609.38397/) (2026)

## Abstract (arXiv)

Evaluating multi-turn interactive agents is challenging due to the need for human assessment. Evaluation with simulated users has been introduced as an alternative, however existing approaches typically model generic users and overlook the domain-specific principles required to capture realistic behavior. We propose SAGE, a novel user Simulation framework for multi-turn AGent Evaluation that integrates knowledge from business contexts. SAGE incorporates top-down knowledge rooted in business logic, such as ideal customer profiles, grounding user behavior in realistic customer personas. We further integrate bottom-up knowledge taken from business agent infrastructure (e.g., product catalogs, FAQs, and knowledge bases), allowing the simulator to generate interactions that reflect users' information needs and expectations in a company's target market. Through empirical evaluation, we find that this approach produces interactions that are more realistic and diverse, while also identifying up to 33% more agent errors, highlighting its effectiveness as an evaluation tool to support bug-finding and iterative agent improvement.