# Teaching LLM to be Persuasive: Reward-Enhanced Policy Optimization for Alignment from Heterogeneous Rewards

arXiv: https://arxiv.org/abs/2510.04214 · HTML: https://mlsanity.com/paper/2510.04214/

## Key facts

- Cited by 1 papers in the map (data through 14 Oct 2026).
- Placed in Reward modeling and RLHF, one of 10 directions in LLM alignment / RLHF / preference optimisation.
- Builds on 8 of its 75 references that are in the map.
- First posted on arXiv 5 Oct 2025.

## Placed in

- LLM alignment / RLHF / preference optimisation / [Reward modeling and RLHF](https://mlsanity.com/alignment/reward-modeling-and-rlhf/)

## Builds on (most cited first, 8 of 8)

- [Training language models to follow instructions with human feedback](https://mlsanity.com/paper/2203.02155/) (2022)
- [LoRA: Low-Rank Adaptation of Large Language Models](https://mlsanity.com/paper/2106.09685/) (2021)
- [DeepSeekMath: Pushing the Limits of Mathematical Reasoning in Open Language Models](https://mlsanity.com/paper/2402.03300/) (2024)
- [Direct Preference Optimization: Your Language Model is Secretly a Reward Model](https://mlsanity.com/paper/2305.18290/) (2023)
- [A Survey on Recent Advances in LLM-Based Multi-turn Dialogue Systems](https://mlsanity.com/paper/2402.18013/) (2024)
- [Agentic Reward Modeling: Integrating Human Preferences with Verifiable Correctness Signals for Reliable Reward Systems](https://mlsanity.com/paper/2502.19328/) (2025)
- [MORL-Prompt: An Empirical Analysis of Multi-Objective Reinforcement Learning for Discrete Prompt Optimization](https://mlsanity.com/paper/2402.11711/) (2024)
- [Empowering LLMs in Task-Oriented Dialogues: A Domain-Independent Multi-Agent Framework and Fine-Tuning Strategy](https://mlsanity.com/paper/2505.14299/) (2025)

## Built on by (most cited first, 1 of 1)

- [DIPLOMAT: Dialogue-Span-Aware Direct Preference Optimization for Polite Persuasive Workplace Negotiation Dialogues](https://mlsanity.com/paper/2609.22256/) (2026)

## Abstract (arXiv)

We deploy large language models (LLMs) as business development (BD) agents for persuasive price negotiation in online travel agencies (OTAs). The agent must follow a multi-stage Standard Operating Procedure (SOP) and strict guardrails (no over-promising and no hallucinations), while remaining human-like and effective over long, multi-turn dialogues. We propose Reward-Enhanced Policy Optimization (REPO), a reinforcement learning post-training method that combines heterogeneous rewards: a preference-trained reward model (RM), an LLM-as-a-judge (RJ) for nuanced behaviors (e.g., emotional value and SOP compliance), and rule-based reward functions (RF) (mainly regex-based) for deterministic checks on numerics, formatting, and guardrails. In expert consensus evaluation (three human experts; 30 online conversations and 45 curated bad cases), REPO improves average dialogue rating to 4.63 (+0.33 over GRPO) and raises the share of conversations with at least one excellent response to 66.67% (+23.34 pp over GRPO), while achieving a 93.33% bad-case fix rate with 75.56% clean fixes. In a production A/B test on 9,653 real customer conversations (vs. an intent-driven dialogue system), REPO improves response rate by +12.14 pp and task success rate by +5.94 pp (p<0.001).