# When Words Can't Capture It All: Towards Video-Based User Complaint Text Generation with Multimodal Video Complaint Dataset

arXiv: https://arxiv.org/abs/2509.19952 · HTML: https://mlsanity.com/paper/2509.19952/

## Key facts

- No citing papers in the map yet (data through 14 Oct 2026).
- Builds on 12 of its 40 references that are in the map.
- First posted on arXiv 24 Sep 2025.

## Builds on (most cited first, 12 of 12)

- [Deep Residual Learning for Image Recognition](https://mlsanity.com/paper/1512.03385/) (2015)
- [Very Deep Convolutional Networks for Large-Scale Image Recognition](https://mlsanity.com/paper/1409.1556/) (2014)
- [BERTScore: Evaluating Text Generation with BERT](https://mlsanity.com/paper/1904.09675/) (2019)
- [Billion-scale similarity search with GPUs](https://mlsanity.com/paper/1702.08734/) (2017)
- [MELD: A Multimodal Multi-Party Dataset for Emotion Recognition in Conversations](https://mlsanity.com/paper/1810.02508/) (2018)
- [MoverScore: Text Generation Evaluating with Contextualized Embeddings and Earth Mover Distance](https://mlsanity.com/paper/1909.02622/) (2019)
- [LanguageBind: Extending Video-Language Pretraining to N-modality by Language-based Semantic Alignment](https://mlsanity.com/paper/2310.01852/) (2023)
- [Automatically Identifying Complaints in Social Media](https://mlsanity.com/paper/1906.03890/) (2019)
- [CMA-CLIP: Cross-Modality Attention CLIP for Image-Text Classification](https://mlsanity.com/paper/2112.03562/) (2021)
- [Modeling the Severity of Complaints in Social Media](https://mlsanity.com/paper/2103.12428/) (2021)
- [Reader-Aware Multi-Document Summarization: An Enhanced Model and The First Dataset](https://mlsanity.com/paper/1708.01065/) (2017)
- [VIDI: A Video Dataset of Incidents](https://mlsanity.com/paper/2205.13277/) (2022)

## Abstract (arXiv)

While there exists a lot of work on explainable complaint mining, articulating user concerns through text or video remains a significant challenge, often leaving issues unresolved. Users frequently struggle to express their complaints clearly in text but can easily upload videos depicting product defects (e.g., vague text such as `worst product' paired with a 5-second video depicting a broken headphone with the right earcup). This paper formulates a new task in the field of complaint mining to aid the common users' need to write an expressive complaint, which is Complaint Description from Videos (CoD-V) (e.g., to help the above user articulate her complaint about the defective right earcup). To this end, we introduce ComVID, a video complaint dataset containing 1,175 complaint videos and the corresponding descriptions, also annotated with the emotional state of the complainer. Additionally, we present a new complaint retention (CR) evaluation metric that discriminates the proposed (CoD-V) task against standard video summary generation and description tasks. To strengthen this initiative, we introduce a multimodal Retrieval-Augmented Generation (RAG) embedded VideoLLaMA2-7b model, designed to generate complaints while accounting for the user's emotional state. We conduct a comprehensive evaluation of several Video Language Models on several tasks (pre-trained and fine-tuned versions) with a range of established evaluation metrics, including METEOR, perplexity, and the Coleman-Liau readability score, among others. Our study lays the foundation for a new research direction to provide a platform for users to express complaints through video. Dataset and resources are available at: https://github.com/sarmistha-D/CoD-V.