# LLM Chatbot-Creation Approaches

arXiv: https://arxiv.org/abs/2509.13326 · HTML: https://mlsanity.com/paper/2509.13326/

## Key facts

- No citing papers in the map yet (data through 14 Oct 2026).
- Builds on 20 of its 42 references that are in the map.
- First posted on arXiv 28 Aug 2025.

## Builds on (most cited first, 20 of 20)

- [BERT: Pre-training of Deep Bidirectional Transformers for Language Understanding](https://mlsanity.com/paper/1810.04805/) (2018)
- [Language Models are Few-Shot Learners](https://mlsanity.com/paper/2005.14165/) (2020)
- [GPT-4 Technical Report](https://mlsanity.com/paper/2303.08774/) (2023)
- [Retrieval-Augmented Generation for Knowledge-Intensive NLP Tasks](https://mlsanity.com/paper/2005.11401/) (2020)
- [QLoRA: Efficient Finetuning of Quantized LLMs](https://mlsanity.com/paper/2305.14314/) (2023)
- [Prompt Programming for Large Language Models: Beyond the Few-Shot Paradigm](https://mlsanity.com/paper/2102.07350/) (2021)
- [Nuanced Metrics for Measuring Unintended Bias with Real Data for Text Classification](https://mlsanity.com/paper/1903.04561/) (2019)
- [Augmented Language Models: a Survey](https://mlsanity.com/paper/2302.07842/) (2023)
- [Gradio: Hassle-Free Sharing and Testing of ML Models in the Wild](https://mlsanity.com/paper/1906.02569/) (2019)
- [Summary of a Haystack: A Challenge to Long-Context LLMs and RAG Systems](https://mlsanity.com/paper/2407.01370/) (2024)
- [Personalizing Dialogue Agents via Meta-Learning](https://mlsanity.com/paper/1905.10033/) (2019)
- [Practical and Ethical Challenges of Large Language Models in Education: A Systematic Scoping Review](https://mlsanity.com/paper/2303.13379/) (2023)
- [Rasa: Open Source Language Understanding and Dialogue Management](https://mlsanity.com/paper/1712.05181/) (2017)
- [Automating Customer Service using LangChain: Building custom open-source GPT Chatbot for organizations](https://mlsanity.com/paper/2310.05421/) (2023)
- [A Study on the Implementation of Generative AI Services Using an Enterprise Data-Based LLM Application Architecture](https://mlsanity.com/paper/2309.01105/) (2023)
- [Ruffle&Riley: Insights from Designing and Evaluating a Large Language Model-Based Conversational Tutoring System](https://mlsanity.com/paper/2404.17460/) (2024)
- [Enhancing Critical Thinking in Education by means of a Socratic Chatbot](https://mlsanity.com/paper/2409.05511/) (2024)
- [Experiences from Integrating Large Language Model Chatbots into the Classroom](https://mlsanity.com/paper/2406.04817/) (2024)
- [Empirical Research on Utilizing LLM-based Agents for Automated Bug Fixing via LangGraph](https://mlsanity.com/paper/2502.18465/) (2025)
- [Key Generation for Internet of Things: A Contemporary Survey](https://mlsanity.com/paper/2007.15956/) (2020)

## Abstract (arXiv)

This full research-to-practice paper explores approaches for developing course chatbots by comparing low-code platforms and custom-coded solutions in educational contexts. With the rise of Large Language Models (LLMs) like GPT-4 and LLaMA, LLM-based chatbots are being integrated into teaching workflows to automate tasks, provide assistance, and offer scalable support. However, selecting the optimal development strategy requires balancing ease of use, customization, data privacy, and scalability. This study compares two development approaches: low-code platforms like AnythingLLM and Botpress, with custom-coded solutions using LangChain, FAISS, and FastAPI. The research uses Prompt engineering, Retrieval-augmented generation (RAG), and personalization to evaluate chatbot prototypes across technical performance, scalability, and user experience. Findings indicate that while low-code platforms enable rapid prototyping, they face limitations in customization and scaling, while custom-coded systems offer more control but require significant technical expertise. Both approaches successfully implement key research principles such as adaptive feedback loops and conversational continuity. The study provides a framework for selecting the appropriate development strategy based on institutional goals and resources. Future work will focus on hybrid solutions that combine low-code accessibility with modular customization and incorporate multimodal input for intelligent tutoring systems.