# Multi-Intent Recognition in Dialogue Understanding: A Comparison Between Smaller Open-Source LLMs

arXiv: https://arxiv.org/abs/2509.10010 · HTML: https://mlsanity.com/paper/2509.10010/

## Key facts

- Cited by 2 papers in the map (data through 14 Oct 2026).
- Builds on 14 of its 19 references that are in the map.
- First posted on arXiv 12 Sep 2025.

## Builds on (most cited first, 14 of 14)

- [BERT: Pre-training of Deep Bidirectional Transformers for Language Understanding](https://mlsanity.com/paper/1810.04805/) (2018)
- [Language Models are Few-Shot Learners](https://mlsanity.com/paper/2005.14165/) (2020)
- [Training language models to follow instructions with human feedback](https://mlsanity.com/paper/2203.02155/) (2022)
- [Llama 2: Open Foundation and Fine-Tuned Chat Models](https://mlsanity.com/paper/2307.09288/) (2023)
- [Finetuned Language Models Are Zero-Shot Learners](https://mlsanity.com/paper/2109.01652/) (2021)
- [Scaling Instruction-Finetuned Language Models](https://mlsanity.com/paper/2210.11416/) (2022)
- [MultiWOZ -- A Large-Scale Multi-Domain Wizard-of-Oz Dataset for Task-Oriented Dialogue Modelling](https://mlsanity.com/paper/1810.00278/) (2018)
- [Towards Scalable Multi-domain Conversational Agents: The Schema-Guided Dialogue Dataset](https://mlsanity.com/paper/1909.05855/) (2019)
- [MultiWOZ 2.2 : A Dialogue Dataset with Additional Annotation Corrections and State Tracking Baselines](https://mlsanity.com/paper/2007.12720/) (2020)
- [MultiWOZ 2.4: A Multi-Domain Task-Oriented Dialogue Dataset with Essential Annotation Corrections to Improve State Tracking Evaluation](https://mlsanity.com/paper/2104.00773/) (2021)
- [MultiWOZ 2.3: A multi-domain task-oriented dialogue dataset enhanced with annotation corrections and co-reference annotation](https://mlsanity.com/paper/2010.05594/) (2020)
- [Data Augmentation for Intent Classification with Off-the-shelf Large Language Models](https://mlsanity.com/paper/2204.01959/) (2022)
- [CoCo: Controllable Counterfactuals for Evaluating Dialogue State Trackers](https://mlsanity.com/paper/2010.12850/) (2020)
- [Preview, Attend and Review: Schema-Aware Curriculum Learning for Multi-Domain Dialog State Tracking](https://mlsanity.com/paper/2106.00291/) (2021)

## Built on by (most cited first, 2 of 2)

- [Training LLMs with Reinforcement Learning for Intent-Aware Personalized Question Answering](https://mlsanity.com/paper/2605.12645/) (2026)
- [Generating Hierarchical JSON Representations of Scientific Sentences Using LLMs](https://mlsanity.com/paper/2603.23532/) (2026)

## Abstract (arXiv)

In this paper, we provide an extensive analysis of multi-label intent classification using Large Language Models (LLMs) that are open-source, publicly available, and can be run in consumer hardware. We use the MultiWOZ 2.1 dataset, a benchmark in the dialogue system domain, to investigate the efficacy of three popular open-source pre-trained LLMs, namely LLama2-7B-hf, Mistral-7B-v0.1, and Yi-6B. We perform the classification task in a few-shot setup, giving 20 examples in the prompt with some instructions. Our approach focuses on the differences in performance of these models across several performance metrics by methodically assessing these models on multi-label intent classification tasks. Additionally, we compare the performance of the instruction-based fine-tuning approach with supervised learning using the smaller transformer model BertForSequenceClassification as a baseline. To evaluate the performance of the models, we use evaluation metrics like accuracy, precision, and recall as well as micro, macro, and weighted F1 score. We also report the inference time, VRAM requirements, etc. The Mistral-7B-v0.1 outperforms two other generative models on 11 intent classes out of 14 in terms of F-Score, with a weighted average of 0.50. It also has relatively lower Humming Loss and higher Jaccard Similarity, making it the winning model in the few-shot setting. We find BERT based supervised classifier having superior performance compared to the best performing few-shot generative LLM. The study provides a framework for small open-source LLMs in detecting complex multi-intent dialogues, enhancing the Natural Language Understanding aspect of task-oriented chatbots.