# ReviewGraph: A Knowledge Graph Embedding Based Framework for Review Rating Prediction with Sentiment Features

arXiv: https://arxiv.org/abs/2508.13953 · HTML: https://mlsanity.com/paper/2508.13953/

## Key facts

- Cited by 1 papers in the map (data through 14 Oct 2026).
- Builds on 7 of its 33 references that are in the map.
- First posted on arXiv 19 Aug 2025.

## Builds on (most cited first, 7 of 7)

- [BERT: Pre-training of Deep Bidirectional Transformers for Language Understanding](https://mlsanity.com/paper/1810.04805/) (2018)
- [GPT-4 Technical Report](https://mlsanity.com/paper/2303.08774/) (2023)
- [Efficient Estimation of Word Representations in Vector Space](https://mlsanity.com/paper/1301.3781/) (2013)
- [Deep contextualized word representations](https://mlsanity.com/paper/1802.05365/) (2018)
- [From Local to Global: A Graph RAG Approach to Query-Focused Summarization](https://mlsanity.com/paper/2404.16130/) (2024)
- [Knowledge Graphs](https://mlsanity.com/paper/2003.02320/) (2020)
- [HotelRec: a Novel Very Large-Scale Hotel Recommendation Dataset](https://mlsanity.com/paper/2002.06854/) (2020)

## Built on by (most cited first, 1 of 1)

- [QuadAI at SemEval-2026 Task 3: Ensemble Learning of Hybrid RoBERTa and LLMs for Dimensional Aspect-Based Sentiment Analysis](https://mlsanity.com/paper/2603.07766/) (2026)

## Abstract (arXiv)

In the hospitality industry, understanding the factors that drive customer review ratings is critical for improving guest satisfaction and business performance. This work proposes ReviewGraph for Review Rating Prediction (RRP), a novel framework that transforms textual customer reviews into knowledge graphs by extracting (subject, predicate, object) triples and associating sentiment scores. Using graph embeddings (Node2Vec) and sentiment features, the framework predicts review rating scores through machine learning classifiers. We compare ReviewGraph performance with traditional NLP baselines (such as Bag of Words, TF-IDF, and Word2Vec) and large language models (LLMs), evaluating them in the HotelRec dataset. In comparison to the state of the art literature, our proposed model performs similar to their best performing model but with lower computational cost (without ensemble). While ReviewGraph achieves comparable predictive performance to LLMs and outperforms baselines on agreement-based metrics such as Cohen's Kappa, it offers additional advantages in interpretability, visual exploration, and potential integration into Retrieval-Augmented Generation (RAG) systems. This work highlights the potential of graph-based representations for enhancing review analytics and lays the groundwork for future research integrating advanced graph neural networks and fine-tuned LLM-based extraction methods. We will share ReviewGraph output and platform open-sourced on our GitHub page https://github.com/aaronlifenghan/ReviewGraph