# UserBench: An Interactive Gym Environment for User-Centric Agents

arXiv: https://arxiv.org/abs/2507.22034 · HTML: https://mlsanity.com/paper/2507.22034/

## Key facts

- Cited by 76 papers in the map (data through 14 Oct 2026).
- Placed in General LLM agent frameworks and benchmarks, one of 16 directions in LLM agents and tool use.
- Builds on 33 of its 42 references that are in the map.
- First posted on arXiv 29 Jul 2025.

## Placed in

- LLM agents and tool use / [General LLM agent frameworks and benchmarks](https://mlsanity.com/agents/general-llm-agent-frameworks-and-benchmarks/)

## Builds on (most cited first, 30 of 33)

- [DeepSeekMath: Pushing the Limits of Mathematical Reasoning in Open Language Models](https://mlsanity.com/paper/2402.03300/) (2024)
- [Search-R1: Training LLMs to Reason and Leverage Search Engines with Reinforcement Learning](https://mlsanity.com/paper/2503.09516/) (2025)
- [τ-bench: A Benchmark for Tool-Agent-User Interaction in Real-World Domains](https://mlsanity.com/paper/2406.12045/) (2024)
- [Mind2Web: Towards a Generalist Agent for the Web](https://mlsanity.com/paper/2306.06070/) (2023)
- [Qwen2.5-Coder Technical Report](https://mlsanity.com/paper/2409.12186/) (2024)
- [DeepSeek-Coder: When the Large Language Model Meets Programming -- The Rise of Code Intelligence](https://mlsanity.com/paper/2401.14196/) (2024)
- [Qwen2.5-Math Technical Report: Toward Mathematical Expert Model via Self-Improvement](https://mlsanity.com/paper/2409.12122/) (2024)
- [τ2-Bench: Evaluating Conversational Agents in a Dual-Control Environment](https://mlsanity.com/paper/2506.07982/) (2025)
- [API-Bank: A Comprehensive Benchmark for Tool-Augmented LLMs](https://mlsanity.com/paper/2304.08244/) (2023)
- [ToolRL: Reward is All Tool Learning Needs](https://mlsanity.com/paper/2504.13958/) (2025)
- [Large Language Models as Tool Makers](https://mlsanity.com/paper/2305.17126/) (2023)
- [MINT: Evaluating LLMs in Multi-turn Interaction with Tools and Language Feedback](https://mlsanity.com/paper/2309.10691/) (2023)
- [ToolSandbox: A Stateful, Conversational, Interactive Evaluation Benchmark for LLM Tool Use Capabilities](https://mlsanity.com/paper/2408.04682/) (2024)
- [WildBench: Benchmarking LLMs with Challenging Tasks from Real Users in the Wild](https://mlsanity.com/paper/2406.04770/) (2024)
- [MetaTool Benchmark for Large Language Models: Deciding Whether to Use Tools and Which to Use](https://mlsanity.com/paper/2310.03128/) (2023)
- [APIGen: Automated Pipeline for Generating Verifiable and Diverse Function-Calling Datasets](https://mlsanity.com/paper/2406.18518/) (2024)
- [MultiAgentBench: Evaluating the Collaboration and Competition of LLM agents](https://mlsanity.com/paper/2503.01935/) (2025)
- [APIGen-MT: Agentic Pipeline for Multi-Turn Data Generation via Simulated Agent-Human Interplay](https://mlsanity.com/paper/2504.03601/) (2025)
- [Do LLMs Recognize Your Preferences? Evaluating Personalized Preference Following in LLMs](https://mlsanity.com/paper/2502.09597/) (2025)
- [CRAFT: Customizing LLMs by Creating and Retrieving from Specialized Toolsets](https://mlsanity.com/paper/2309.17428/) (2023)
- [We're Afraid Language Models Aren't Modeling Ambiguity](https://mlsanity.com/paper/2304.14399/) (2023)
- [xLAM: A Family of Large Action Models to Empower AI Agent Systems](https://mlsanity.com/paper/2409.03215/) (2024)
- [Proactive Agent: Shifting LLM Agents from Reactive Responses to Active Assistance](https://mlsanity.com/paper/2410.12361/) (2024)
- [Acting Less is Reasoning More! Teaching Model to Act Efficiently](https://mlsanity.com/paper/2504.14870/) (2025)
- [Modeling Future Conversation Turns to Teach LLMs to Ask Clarifying Questions](https://mlsanity.com/paper/2410.13788/) (2024)
- [Tell Me More! Towards Implicit User Intention Understanding of Language Model Driven Agents](https://mlsanity.com/paper/2402.09205/) (2024)
- [Learning to Clarify: Multi-turn Conversations with Action-Based Contrastive Self-Training](https://mlsanity.com/paper/2406.00222/) (2024)
- [SMART: Self-Aware Agent for Tool Overuse Mitigation](https://mlsanity.com/paper/2502.11435/) (2025)
- [ToolTalk: Evaluating Tool-Usage in a Conversational Setting](https://mlsanity.com/paper/2311.10775/) (2023)
- [Diversity Empowers Intelligence: Integrating Expertise of Software Engineering Agents](https://mlsanity.com/paper/2408.07060/) (2024)

## Built on by (most cited first, 30 of 76)

- [EnvScaler: Scaling Tool-Interactive Environments for LLM Agent via Programmatic Synthesis](https://mlsanity.com/paper/2601.05808/) (2026)
- [Mind the Sim2Real Gap in User Simulation for Agentic Tasks](https://mlsanity.com/paper/2603.11245/) (2026)
- [VitaBench: Benchmarking LLM Agents with Versatile Interactive Tasks in Real-world Applications](https://mlsanity.com/paper/2509.26490/) (2025)
- [Training Proactive and Personalized LLM Agents](https://mlsanity.com/paper/2511.02208/) (2025)
- [DeepPlanning: Benchmarking Long-Horizon Agentic Planning with Verifiable Constraints](https://mlsanity.com/paper/2601.18137/) (2026)
- [CostBench: Evaluating Multi-Turn Cost-Optimal Planning and Adaptation in Dynamic Environments for LLM Tool-Use Agents](https://mlsanity.com/paper/2511.02734/) (2025)
- [UserRL: Training Interactive User-Centric Agent via Reinforcement Learning](https://mlsanity.com/paper/2509.19736/) (2025)
- [HiL-Bench (Human-in-Loop Benchmark): Do Agents Know When to Ask for Help?](https://mlsanity.com/paper/2604.09408/) (2026)
- [AgentNoiseBench: Benchmarking Robustness of Tool-Using LLM Agents Under Noisy Condition](https://mlsanity.com/paper/2602.11348/) (2026)
- [Enterprise Deep Research: Steerable Multi-Agent Deep Research for Enterprise Analytics](https://mlsanity.com/paper/2510.17797/) (2025)
- [RecoWorld: Building Simulated Environments for Agentic Recommender Systems](https://mlsanity.com/paper/2509.10397/) (2025)
- [EnterpriseOps-Gym: Environments and Evaluations for Stateful Agentic Planning and Tool Use in Enterprise Settings](https://mlsanity.com/paper/2603.13594/) (2026)
- [Trajectory2Task: Training Robust Tool-Calling Agents with Synthesized Yet Verifiable Data for Complex User Intents](https://mlsanity.com/paper/2601.20144/) (2026)
- [PERMA: Benchmarking Personalized Memory Agents via Event-Driven Preference and Realistic Task Environments](https://mlsanity.com/paper/2603.23231/) (2026)
- [When Users Change Their Mind: Evaluating Interruptible Agents in Long-Horizon Web Navigation](https://mlsanity.com/paper/2604.00892/) (2026)
- [InteractComp: Evaluating Search Agents With Ambiguous Queries](https://mlsanity.com/paper/2510.24668/) (2025)
- [InfoPO: Information-Driven Policy Optimization for User-Centric Agents](https://mlsanity.com/paper/2603.00656/) (2026)
- [PlanBench-XL: Evaluating Long-Horizon Planning of LLM Tool-Use Agents in Large-Scale Tool Ecosystems](https://mlsanity.com/paper/2606.22388/) (2026)
- [MindEval: Benchmarking Language Models on Multi-turn Mental Health Support](https://mlsanity.com/paper/2511.18491/) (2025)
- [TRIP-Bench: A Benchmark for Long-Horizon Interactive Agents in Real-World Scenarios](https://mlsanity.com/paper/2602.01675/) (2026)
- [Towards Natural Personalization: Evaluating Long-Horizon Preference Following in Personalized User-LLM Interactions](https://mlsanity.com/paper/2603.04191/) (2026)
- [COMPASS: Benchmarking Constrained Optimization in LLM Agents](https://mlsanity.com/paper/2510.07043/) (2025)
- [Drift-Bench: Diagnosing Cooperative Breakdowns in LLM Agents under Input Faults via Multi-Turn Interaction](https://mlsanity.com/paper/2602.02455/) (2026)
- [U-Fold: Dynamic Intent-Aware Context Folding for User-Centric Agents](https://mlsanity.com/paper/2601.18285/) (2026)
- [Agentic Environment Engineering for Large Language Models: A Survey of Environment Modeling, Synthesis, Evaluation, and Application](https://mlsanity.com/paper/2606.12191/) (2026)
- [PrefIx: Understand and Adapt to User Preference in Human-Agent Interaction](https://mlsanity.com/paper/2602.06714/) (2026)
- [AdaPlanBench: Evaluating Adaptive Planning in Large Language Model Agents under World and User Constraints](https://mlsanity.com/paper/2606.05622/) (2026)
- [LHAW: Controllable Underspecification for Long-Horizon Tasks](https://mlsanity.com/paper/2602.10525/) (2026)
- [Beyond Perfect APIs: A Comprehensive Evaluation of LLM Agents Under Real-World API Complexity](https://mlsanity.com/paper/2601.00268/) (2026)
- [Asymmetric Actor-Critic for Multi-turn LLM Agents](https://mlsanity.com/paper/2604.00304/) (2026)

## Abstract (arXiv)

Large Language Models (LLMs)-based agents have made impressive progress in reasoning and tool use, enabling them to solve complex tasks. However, their ability to proactively collaborate with users, especially when goals are vague, evolving, or indirectly expressed, remains underexplored. To address this gap, we introduce UserBench, a user-centric benchmark designed to evaluate agents in multi-turn, preference-driven interactions. UserBench features simulated users who start with underspecified goals and reveal preferences incrementally, requiring agents to proactively clarify intent and make grounded decisions with tools. Our evaluation of leading open- and closed-source LLMs reveals a significant disconnect between task completion and user alignment. For instance, models provide answers that fully align with all user intents only 20% of the time on average, and even the most advanced models uncover fewer than 30% of all user preferences through active interaction. These results highlight the challenges of building agents that are not just capable task executors, but true collaborative partners. UserBench offers an interactive environment to measure and advance this critical capability.