# Knowledge Augmented Finetuning Matters in both RAG and Agent Based Dialog Systems

arXiv: https://arxiv.org/abs/2506.22852 · HTML: https://mlsanity.com/paper/2506.22852/

## Key facts

- No citing papers in the map yet (data through 14 Oct 2026).
- Placed in Web, search, and research agents, one of 16 directions in LLM agents and tool use.
- Builds on 30 of its 31 references that are in the map.
- First posted on arXiv 28 Jun 2025.

## Placed in

- LLM agents and tool use / [Web, search, and research agents](https://mlsanity.com/agents/web-search-and-research-agents/)

## Builds on (most cited first, 30 of 30)

- [BERT: Pre-training of Deep Bidirectional Transformers for Language Understanding](https://mlsanity.com/paper/1810.04805/) (2018)
- [Language Models are Few-Shot Learners](https://mlsanity.com/paper/2005.14165/) (2020)
- [GPT-4 Technical Report](https://mlsanity.com/paper/2303.08774/) (2023)
- [Training language models to follow instructions with human feedback](https://mlsanity.com/paper/2203.02155/) (2022)
- [LoRA: Low-Rank Adaptation of Large Language Models](https://mlsanity.com/paper/2106.09685/) (2021)
- [Llama 2: Open Foundation and Fine-Tuned Chat Models](https://mlsanity.com/paper/2307.09288/) (2023)
- [Chain-of-Thought Prompting Elicits Reasoning in Large Language Models](https://mlsanity.com/paper/2201.11903/) (2022)
- [Retrieval-Augmented Generation for Knowledge-Intensive NLP Tasks](https://mlsanity.com/paper/2005.11401/) (2020)
- [ReAct: Synergizing Reasoning and Acting in Language Models](https://mlsanity.com/paper/2210.03629/) (2022)
- [BERTScore: Evaluating Text Generation with BERT](https://mlsanity.com/paper/1904.09675/) (2019)
- [PaLM: Scaling Language Modeling with Pathways](https://mlsanity.com/paper/2204.02311/) (2022)
- [Toolformer: Language Models Can Teach Themselves to Use Tools](https://mlsanity.com/paper/2302.04761/) (2023)
- [Dense Passage Retrieval for Open-Domain Question Answering](https://mlsanity.com/paper/2004.04906/) (2020)
- [Generative Agents: Interactive Simulacra of Human Behavior](https://mlsanity.com/paper/2304.03442/) (2023)
- [Scaling Instruction-Finetuned Language Models](https://mlsanity.com/paper/2210.11416/) (2022)
- [REALM: Retrieval-Augmented Language Model Pre-Training](https://mlsanity.com/paper/2002.08909/) (2020)
- [Survey of Hallucination in Natural Language Generation](https://mlsanity.com/paper/2202.03629/) (2022)
- [Self-RAG: Learning to Retrieve, Generate, and Critique through Self-Reflection](https://mlsanity.com/paper/2310.11511/) (2023)
- [Unsupervised Dense Information Retrieval with Contrastive Learning](https://mlsanity.com/paper/2112.09118/) (2021)
- [Atlas: Few-shot Learning with Retrieval Augmented Language Models](https://mlsanity.com/paper/2208.03299/) (2022)
- [Can Generalist Foundation Models Outcompete Special-Purpose Tuning? Case Study in Medicine](https://mlsanity.com/paper/2311.16452/) (2023)
- [Demonstrate-Search-Predict: Composing retrieval and language models for knowledge-intensive NLP](https://mlsanity.com/paper/2212.14024/) (2022)
- [RAFT: Adapting Language Model to Domain Specific RAG](https://mlsanity.com/paper/2403.10131/) (2024)
- [FireAct: Toward Language Agent Fine-tuning](https://mlsanity.com/paper/2310.05915/) (2023)
- [Re2G: Retrieve, Rerank, Generate](https://mlsanity.com/paper/2207.06300/) (2022)
- [RAG vs Fine-tuning: Pipelines, Tradeoffs, and a Case Study on Agriculture](https://mlsanity.com/paper/2401.08406/) (2024)
- [Fine Tuning vs. Retrieval Augmented Generation for Less Popular Knowledge](https://mlsanity.com/paper/2403.01432/) (2024)
- [Efficient Tool Use with Chain-of-Abstraction Reasoning](https://mlsanity.com/paper/2401.17464/) (2024)
- [Knowledge-Retrieval Task-Oriented Dialog Systems with Semi-Supervision](https://mlsanity.com/paper/2305.13199/) (2023)
- [The 2nd FutureDial Challenge: Dialog Systems with Retrieval Augmented Generation (FutureDial-RAG)](https://mlsanity.com/paper/2405.13084/) (2024)

## Abstract (arXiv)

Large language models (LLMs) have recently been applied to dialog systems. Despite making progress, LLMs are prone to errors in knowledge-intensive scenarios. Recently, approaches based on retrieval augmented generation (RAG) and agent have emerged to improve the factual accuracy by enhancing the LLMs with knowledge retrieved from external knowledge bases (KBs). This is mostly implemented by prompting the LLMs with instructions, examples and the retrieved knowledge. However, LLMs may have difficulty using the retrieved knowledge effectively for response generation, because they are not well trained to do such generation for specific domains. To mitigate this problem, we propose to finetune the LLMs in the RAG-based and agent-based systems with domain-specific data, together with domain-specific external knowledge, which is called knowledge augmented finetuning (KAFT). We base our study on the MobileCS2 dataset, a real-life customer service dialog dataset that features intensive knowledge interactions, to systematically compare the prompting and KAFT techniques in the RAG-based and agent-based systems. Experiment results show that KAFT substantially surpasses prompting in both RAG and agent systems, particularly in terms of factual accuracy. To the best of our knowledge, this paper represents the first solid empirical work to investigate the KAFT idea.