# "I Said Things I Needed to Hear Myself": Peer Support as an Emotional, Organisational, and Sociotechnical Practice in Singapore

arXiv: https://arxiv.org/abs/2506.09362 · HTML: https://mlsanity.com/paper/2506.09362/

## Key facts

- No citing papers in the map yet (data through 14 Oct 2026).
- Builds on 15 of its 86 references that are in the map.
- First posted on arXiv 11 Jun 2025.

## Builds on (most cited first, 15 of 15)

- [Robust Speech Recognition via Large-Scale Weak Supervision](https://mlsanity.com/paper/2212.04356/) (2022)
- [Towards Facilitating Empathic Conversations in Online Mental Health Support: A Reinforcement Learning Approach](https://mlsanity.com/paper/2101.07714/) (2021)
- [Roleplay-doh: Enabling Domain-Experts to Create LLM-simulated Patients via Eliciting and Adhering to Principles](https://mlsanity.com/paper/2407.00870/) (2024)
- [MindfulDiary: Harnessing Large Language Model to Support Psychiatric Patients' Journaling](https://mlsanity.com/paper/2310.05231/) (2023)
- [Towards a Client-Centered Assessment of LLM Therapists by Client Simulation](https://mlsanity.com/paper/2406.12266/) (2024)
- [ComPeer: A Generative Conversational Agent for Proactive Peer Support](https://mlsanity.com/paper/2407.18064/) (2024)
- [Modeling Motivational Interviewing Strategies On An Online Peer-to-Peer Counseling Platform](https://mlsanity.com/paper/2211.05182/) (2022)
- [Understanding the Therapeutic Relationship between Counselors and Clients in Online Text-based Counseling using LLMs](https://mlsanity.com/paper/2402.11958/) (2024)
- [Multi-Level Feedback Generation with Large Language Models for Empowering Novice Peer Counselors](https://mlsanity.com/paper/2403.15482/) (2024)
- [The Role of AI in Peer Support for Young People: A Study of Preferences for Human- and AI-Generated Responses](https://mlsanity.com/paper/2405.02711/) (2024)
- [Consistent Client Simulation for Motivational Interviewing-based Counseling](https://mlsanity.com/paper/2502.02802/) (2025)
- [Scaffolding Empathy: Training Counselors with Simulated Patients and Utterance-level Performance Visualizations](https://mlsanity.com/paper/2502.18673/) (2025)
- [AI Chatbots for Mental Health: Values and Harms from Lived Experiences of Depression](https://mlsanity.com/paper/2504.18932/) (2025)
- [Exploring Socio-Cultural Challenges and Opportunities in Designing Mental Health Chatbots for Adolescents in India](https://mlsanity.com/paper/2503.08562/) (2025)
- [Envisioning an AI-Enhanced Mental Health Ecosystem](https://mlsanity.com/paper/2503.14883/) (2025)

## Abstract (arXiv)

Peer support plays a vital role in expanding access to mental health care by providing empathetic, community-based support outside formal clinical systems. As digital platforms increasingly mediate such support, the design and impact of these technologies remain under-examined, particularly in Asian contexts. This paper presents findings from an interview study with 20 peer supporters in Singapore, who operate across diverse online, offline, and hybrid environments. Through a thematic analysis, we unpack how participants start, conduct, and sustain peer support, highlighting their motivations, emotional labour, and the sociocultural dimensions shaping their practices. Building on this grounded understanding, we surface design directions for culturally responsive digital tools that scaffold rather than supplant relational care. Drawing insights from qualitative accounts, we offer a situated perspective on how AI might responsibly augment peer support. This research contributes to human-centred computing by articulating the lived realities of peer supporters and proposing design implications for trustworthy and context-sensitive AI in mental health.