# A Practical Approach for Building Production-Grade Conversational Agents with Workflow Graphs

arXiv: https://arxiv.org/abs/2505.23006 · HTML: https://mlsanity.com/paper/2505.23006/

## Key facts

- Cited by 4 papers in the map (data through 14 Oct 2026).
- Placed in General LLM agent frameworks and benchmarks, one of 16 directions in LLM agents and tool use.
- Builds on 14 of its 43 references that are in the map.
- First posted on arXiv 29 May 2025.

## Placed in

- LLM agents and tool use / [General LLM agent frameworks and benchmarks](https://mlsanity.com/agents/general-llm-agent-frameworks-and-benchmarks/)

## Builds on (most cited first, 14 of 14)

- [LLaMA: Open and Efficient Foundation Language Models](https://mlsanity.com/paper/2302.13971/) (2023)
- [ReAct: Synergizing Reasoning and Acting in Language Models](https://mlsanity.com/paper/2210.03629/) (2022)
- [Judging LLM-as-a-Judge with MT-Bench and Chatbot Arena](https://mlsanity.com/paper/2306.05685/) (2023)
- [Efficient Memory Management for Large Language Model Serving with PagedAttention](https://mlsanity.com/paper/2309.06180/) (2023)
- [Toolformer: Language Models Can Teach Themselves to Use Tools](https://mlsanity.com/paper/2302.04761/) (2023)
- [ToolLLM: Facilitating Large Language Models to Master 16000+ Real-world APIs](https://mlsanity.com/paper/2307.16789/) (2023)
- [Chatbot Arena: An Open Platform for Evaluating LLMs by Human Preference](https://mlsanity.com/paper/2403.04132/) (2024)
- [SGLang: Efficient Execution of Structured Language Model Programs](https://mlsanity.com/paper/2312.07104/) (2023)
- [AgentBoard: An Analytical Evaluation Board of Multi-turn LLM Agents](https://mlsanity.com/paper/2401.13178/) (2024)
- [CodeAgent: Enhancing Code Generation with Tool-Integrated Agent Systems for Real-World Repo-level Coding Challenges](https://mlsanity.com/paper/2401.07339/) (2024)
- [AutoAgents: A Framework for Automatic Agent Generation](https://mlsanity.com/paper/2309.17288/) (2023)
- [GameBench: Evaluating Strategic Reasoning Abilities of LLM Agents](https://mlsanity.com/paper/2406.06613/) (2024)
- [TrustAgent: Towards Safe and Trustworthy LLM-based Agents](https://mlsanity.com/paper/2402.01586/) (2024)
- [MARCO: Multi-Agent Real-time Chat Orchestration](https://mlsanity.com/paper/2410.21784/) (2024)

## Built on by (most cited first, 4 of 4)

- [AI PB: A Grounded Generative Agent for Personalized Investment Insights](https://mlsanity.com/paper/2510.20099/) (2025)
- [Operon: Incremental Construction of Ragged Data via Named Dimensions](https://mlsanity.com/paper/2511.16080/) (2025)
- [State-Grounded Conditioning: Wrapping User-Facing LLM Agents Where Direction Depends on Live State](https://mlsanity.com/paper/2609.27606/) (2026)
- [Screen Before You Serve: Simulation for Production Customer Experience AI Agents at 140M Scale](https://mlsanity.com/paper/2609.30137/) (2026)

## Abstract (arXiv)

The advancement of Large Language Models (LLMs) has led to significant improvements in various service domains, including search, recommendation, and chatbot applications. However, applying state-of-the-art (SOTA) research to industrial settings presents challenges, as it requires maintaining flexible conversational abilities while also strictly complying with service-specific constraints. This can be seen as two conflicting requirements due to the probabilistic nature of LLMs. In this paper, we propose our approach to addressing this challenge and detail the strategies we employed to overcome their inherent limitations in real-world applications. We conduct a practical case study of a conversational agent designed for the e-commerce domain, detailing our implementation workflow and optimizations. Our findings provide insights into bridging the gap between academic research and real-world application, introducing a framework for developing scalable, controllable, and reliable AI-driven agents.