# Evaluating the Performance of RAG Methods for Conversational AI in the Airport Domain

arXiv: https://arxiv.org/abs/2505.13006 · HTML: https://mlsanity.com/paper/2505.13006/

## Key facts

- Cited by 1 papers in the map (data through 14 Oct 2026).
- Placed in Conversational and speech RAG, one of 15 directions in Retrieval-augmented generation.
- Builds on 9 of its 24 references that are in the map.
- First posted on arXiv 19 May 2025.

## Placed in

- Retrieval-augmented generation / [Conversational and speech RAG](https://mlsanity.com/rag/conversational-and-speech-rag/)

## Builds on (most cited first, 9 of 9)

- [Retrieval-Augmented Generation for Knowledge-Intensive NLP Tasks](https://mlsanity.com/paper/2005.11401/) (2020)
- [Efficient Estimation of Word Representations in Vector Space](https://mlsanity.com/paper/1301.3781/) (2013)
- [Retrieval-Augmented Generation for Large Language Models: A Survey](https://mlsanity.com/paper/2312.10997/) (2023)
- [From Local to Global: A Graph RAG Approach to Query-Focused Summarization](https://mlsanity.com/paper/2404.16130/) (2024)
- [Text-to-SQL Empowered by Large Language Models: A Benchmark Evaluation](https://mlsanity.com/paper/2308.15363/) (2023)
- [HybridRAG: Integrating Knowledge Graphs and Vector Retrieval Augmented Generation for Efficient Information Extraction](https://mlsanity.com/paper/2408.04948/) (2024)
- [A Survey on Locality Sensitive Hashing Algorithms and their Applications](https://mlsanity.com/paper/2102.08942/) (2021)
- [Multi-document Summarization with Maximal Marginal Relevance-guided Reinforcement Learning](https://mlsanity.com/paper/2010.00117/) (2020)
- [BM25 Query Augmentation Learned End-to-End](https://mlsanity.com/paper/2305.14087/) (2023)

## Built on by (most cited first, 1 of 1)

- [Injecting Knowledge from Social Science Journals to Improve Indonesian Cultural Understanding by LLMs](https://mlsanity.com/paper/2601.12921/) (2026)

## Abstract (arXiv)

Airports from the top 20 in terms of annual passengers are highly dynamic environments with thousands of flights daily, and they aim to increase the degree of automation. To contribute to this, we implemented a Conversational AI system that enables staff in an airport to communicate with flight information systems. This system not only answers standard airport queries but also resolves airport terminology, jargon, abbreviations, and dynamic questions involving reasoning. In this paper, we built three different Retrieval-Augmented Generation (RAG) methods, including traditional RAG, SQL RAG, and Knowledge Graph-based RAG (Graph RAG). Experiments showed that traditional RAG achieved 84.84% accuracy using BM25 + GPT-4 but occasionally produced hallucinations, which is risky to airport safety. In contrast, SQL RAG and Graph RAG achieved 80.85% and 91.49% accuracy respectively, with significantly fewer hallucinations. Moreover, Graph RAG was especially effective for questions that involved reasoning. Based on our observations, we thus recommend SQL RAG and Graph RAG are better for airport environments, due to fewer hallucinations and the ability to handle dynamic questions.