# Classification of User Reports for Detection of Faulty Computer Components using NLP Models: A Case Study

arXiv: https://arxiv.org/abs/2503.16614 · HTML: https://mlsanity.com/paper/2503.16614/

## Key facts

- Cited by 1 papers in the map (data through 14 Oct 2026).
- Builds on 12 of its 21 references that are in the map.
- First posted on arXiv 20 Mar 2025.

## Builds on (most cited first, 12 of 12)

- [Language Models are Few-Shot Learners](https://mlsanity.com/paper/2005.14165/) (2020)
- [Sentence-BERT: Sentence Embeddings using Siamese BERT-Networks](https://mlsanity.com/paper/1908.10084/) (2019)
- [BART: Denoising Sequence-to-Sequence Pre-training for Natural Language Generation, Translation, and Comprehension](https://mlsanity.com/paper/1910.13461/) (2019)
- [A Broad-Coverage Challenge Corpus for Sentence Understanding through Inference](https://mlsanity.com/paper/1704.05426/) (2017)
- [DeBERTa: Decoding-enhanced BERT with Disentangled Attention](https://mlsanity.com/paper/2006.03654/) (2020)
- [Decoupled Weight Decay Regularization](https://mlsanity.com/paper/1711.05101/) (2017)
- [MiniLM: Deep Self-Attention Distillation for Task-Agnostic Compression of Pre-Trained Transformers](https://mlsanity.com/paper/2002.10957/) (2020)
- [MPNet: Masked and Permuted Pre-training for Language Understanding](https://mlsanity.com/paper/2004.09297/) (2020)
- [XNLI: Evaluating Cross-lingual Sentence Representations](https://mlsanity.com/paper/1809.05053/) (2018)
- [A disciplined approach to neural network hyper-parameters: Part 1 -- learning rate, batch size, momentum, and weight decay](https://mlsanity.com/paper/1803.09820/) (2018)
- [DyVal: Dynamic Evaluation of Large Language Models for Reasoning Tasks](https://mlsanity.com/paper/2309.17167/) (2023)
- [A Comprehensive Evaluation of Large Language Models on Benchmark Biomedical Text Processing Tasks](https://mlsanity.com/paper/2310.04270/) (2023)

## Built on by (most cited first, 1 of 1)

- [Evaluating LLMs and Prompting Strategies for Automated Hardware Diagnosis from Textual User-Reports](https://mlsanity.com/paper/2507.00742/) (2025)

## Abstract (arXiv)

Computer manufacturers typically offer platforms for users to report faults. However, there remains a significant gap in these platforms' ability to effectively utilize textual reports, which impedes users from describing their issues in their own words. In this context, Natural Language Processing (NLP) offers a promising solution, by enabling the analysis of user-generated text. This paper presents an innovative approach that employs NLP models to classify user reports for detecting faulty computer components, such as CPU, memory, motherboard, video card, and more. In this work, we build a dataset of 341 user reports obtained from many sources. Additionally, through extensive experimental evaluation, our approach achieved an accuracy of 79% with our dataset.