# From Documents to Dialogue: Building KG-RAG Enhanced AI Assistants

arXiv: https://arxiv.org/abs/2502.15237 · HTML: https://mlsanity.com/paper/2502.15237/

## Key facts

- Cited by 3 papers in the map (data through 14 Oct 2026).
- Placed in RAG pipeline design and evaluation, one of 15 directions in Retrieval-augmented generation.
- Builds on 8 of its 22 references that are in the map.
- First posted on arXiv 21 Feb 2025.

## Placed in

- Retrieval-augmented generation / [RAG pipeline design and evaluation](https://mlsanity.com/rag/rag-pipeline-design-and-evaluation/)

## Builds on (most cited first, 8 of 8)

- [Judging LLM-as-a-Judge with MT-Bench and Chatbot Arena](https://mlsanity.com/paper/2306.05685/) (2023)
- [Retrieval-Augmented Generation for Large Language Models: A Survey](https://mlsanity.com/paper/2312.10997/) (2023)
- [From Local to Global: A Graph RAG Approach to Query-Focused Summarization](https://mlsanity.com/paper/2404.16130/) (2024)
- [Contrastive Preference Optimization: Pushing the Boundaries of LLM Performance in Machine Translation](https://mlsanity.com/paper/2401.08417/) (2024)
- [A Comprehensive Survey on Process-Oriented Automatic Text Summarization with Exploration of LLM-Based Methods](https://mlsanity.com/paper/2403.02901/) (2024)
- [Can Knowledge Graphs Reduce Hallucinations in LLMs? : A Survey](https://mlsanity.com/paper/2311.07914/) (2023)
- [Knowledge Graph Large Language Model (KG-LLM) for Link Prediction](https://mlsanity.com/paper/2403.07311/) (2024)
- [ProVe: A Pipeline for Automated Provenance Verification of Knowledge Graphs against Textual Sources](https://mlsanity.com/paper/2210.14846/) (2022)

## Built on by (most cited first, 3 of 3)

- [A Survey of Context Engineering for Large Language Models](https://mlsanity.com/paper/2507.13334/) (2025)
- [A Survey of WebAgents: Towards Next-Generation AI Agents for Web Automation with Large Foundation Models](https://mlsanity.com/paper/2503.23350/) (2025)
- [Systematizing LLM Persona Design: A Four-Quadrant Technical Taxonomy for AI Companion Applications](https://mlsanity.com/paper/2511.02979/) (2025)

## Abstract (arXiv)

The Adobe Experience Platform AI Assistant is a conversational tool that enables organizations to interact seamlessly with proprietary enterprise data through a chatbot. However, due to access restrictions, Large Language Models (LLMs) cannot retrieve these internal documents, limiting their ability to generate accurate zero-shot responses. To overcome this limitation, we use a Retrieval-Augmented Generation (RAG) framework powered by a Knowledge Graph (KG) to retrieve relevant information from external knowledge sources, enabling LLMs to answer questions over private or previously unseen document collections. In this paper, we propose a novel approach for building a high-quality, low-noise KG. We apply several techniques, including incremental entity resolution using seed concepts, similarity-based filtering to deduplicate entries, assigning confidence scores to entity-relation pairs to filter for high-confidence pairs, and linking facts to source documents for provenance. Our KG-RAG system retrieves relevant tuples, which are added to the user prompts context before being sent to the LLM generating the response. Our evaluation demonstrates that this approach significantly enhances response relevance, reducing irrelevant answers by over 50% and increasing fully relevant answers by 88% compared to the existing production system.