# Understand User Opinions of Large Language Models via LLM-Powered In-the-Moment User Experience Interviews

arXiv: https://arxiv.org/abs/2502.15226 · HTML: https://mlsanity.com/paper/2502.15226/

## Key facts

- Cited by 1 papers in the map (data through 14 Oct 2026).
- Builds on 14 of its 37 references that are in the map.
- First posted on arXiv 21 Feb 2025.

## Builds on (most cited first, 14 of 14)

- [Judging LLM-as-a-Judge with MT-Bench and Chatbot Arena](https://mlsanity.com/paper/2306.05685/) (2023)
- [Measuring Massive Multitask Language Understanding](https://mlsanity.com/paper/2009.03300/) (2020)
- [BERTScore: Evaluating Text Generation with BERT](https://mlsanity.com/paper/1904.09675/) (2019)
- [GLUE: A Multi-Task Benchmark and Analysis Platform for Natural Language Understanding](https://mlsanity.com/paper/1804.07461/) (2018)
- [Finetuned Language Models Are Zero-Shot Learners](https://mlsanity.com/paper/2109.01652/) (2021)
- [UMAP: Uniform Manifold Approximation and Projection for Dimension Reduction](https://mlsanity.com/paper/1802.03426/) (2018)
- [SuperGLUE: A Stickier Benchmark for General-Purpose Language Understanding Systems](https://mlsanity.com/paper/1905.00537/) (2019)
- [Chatbot Arena: An Open Platform for Evaluating LLMs by Human Preference](https://mlsanity.com/paper/2403.04132/) (2024)
- [BERTopic: Neural topic modeling with a class-based TF-IDF procedure](https://mlsanity.com/paper/2203.05794/) (2022)
- [Humanity's Last Exam](https://mlsanity.com/paper/2501.14249/) (2025)
- [Justice or Prejudice? Quantifying Biases in LLM-as-a-Judge](https://mlsanity.com/paper/2410.02736/) (2024)
- [Systematic Evaluation of LLM-as-a-Judge in LLM Alignment Tasks: Explainable Metrics and Diverse Prompt Templates](https://mlsanity.com/paper/2408.13006/) (2024)
- [Pretraining on the Test Set Is All You Need](https://mlsanity.com/paper/2309.08632/) (2023)
- [Confiding in and Listening to Virtual Agents: The Effect of Personality](https://mlsanity.com/paper/1811.00746/) (2018)

## Built on by (most cited first, 1 of 1)

- [ASSEMCAD: Production-Ready CAD Assembly Generation from Natural Language](https://mlsanity.com/paper/2607.05123/) (2026)

## Abstract (arXiv)

Which large language model (LLM) is better? Every evaluation tells a story, but what do users really think about current LLMs? This paper presents CLUE, an LLM-powered interviewer that conducts in-the-moment user experience interviews, right after users interact with LLMs, and automatically gathers insights about user opinions from massive interview logs. We conduct a study with thousands of users to understand user opinions on mainstream LLMs, recruiting users to first chat with a target LLM and then be interviewed by CLUE. Our experiments demonstrate that CLUE captures interesting user opinions, e.g., the bipolar views on the displayed reasoning process of DeepSeek-R1 and demands for information freshness and multi-modality. Our code and data are at https://github.com/cxcscmu/LLM-Interviewer.