# Toward Equitable Access: Leveraging Crowdsourced Reviews to Investigate Public Perceptions of Health Resource Accessibility

arXiv: https://arxiv.org/abs/2502.10641 · HTML: https://mlsanity.com/paper/2502.10641/

## Key facts

- No citing papers in the map yet (data through 14 Oct 2026).
- Builds on 8 of its 63 references that are in the map.
- First posted on arXiv 15 Feb 2025.

## Builds on (most cited first, 8 of 8)

- [BERT: Pre-training of Deep Bidirectional Transformers for Language Understanding](https://mlsanity.com/paper/1810.04805/) (2018)
- [RoBERTa: A Robustly Optimized BERT Pretraining Approach](https://mlsanity.com/paper/1907.11692/) (2019)
- [DeBERTa: Decoding-enhanced BERT with Disentangled Attention](https://mlsanity.com/paper/2006.03654/) (2020)
- [Smarter, Better, Faster, Longer: A Modern Bidirectional Encoder for Fast, Memory Efficient, and Long Context Finetuning and Inference](https://mlsanity.com/paper/2412.13663/) (2024)
- [Evaluation: from precision, recall and F-measure to ROC, informedness, markedness and correlation](https://mlsanity.com/paper/2010.16061/) (2020)
- [UCTopic: Unsupervised Contrastive Learning for Phrase Representations and Topic Mining](https://mlsanity.com/paper/2202.13469/) (2022)
- [Personalized Showcases: Generating Multi-Modal Explanations for Recommendations](https://mlsanity.com/paper/2207.00422/) (2022)
- [Demographic Inference and Representative Population Estimates from Multilingual Social Media Data](https://mlsanity.com/paper/1905.05961/) (2019)

## Abstract (arXiv)

Monitoring health resource disparities during public health crises is critical, yet traditional methods, like surveys, lack the requisite speed and spatial granularity. This study introduces a novel framework that leverages: 1) crowdsourced Google Maps reviews (2018-2021) and 2) advanced NLP (DeBERTa) to create a high-resolution, spatial-temporal index of public perception of health resource accessibility in the United States. We then employ Partial Least Squares (PLS) regression to link this perception index to a range of socioeconomic and demographic drivers. Our results quantify significant spatial-temporal shifts in perceived access, confirming that disparities peaked during the COVID-19 crisis and only partially recovered post-peak. We identify political affiliation, racial composition, and educational attainment as primary determinants of these perceptions. This study validates a scalable method for real-time health equity monitoring and provides actionable evidence for interventions to build a more resilient healthcare infrastructure.