# PIORS: Personalized Intelligent Outpatient Reception based on Large Language Model with Multi-Agents Medical Scenario Simulation

arXiv: https://arxiv.org/abs/2411.13902 · HTML: https://mlsanity.com/paper/2411.13902/

## Key facts

- Cited by 8 papers in the map (data through 14 Oct 2026).
- Builds on 18 of its 33 references that are in the map.
- First posted on arXiv 21 Nov 2024.

## Builds on (most cited first, 18 of 18)

- [A Survey on Large Language Model based Autonomous Agents](https://mlsanity.com/paper/2308.11432/) (2023)
- [Towards Expert-Level Medical Question Answering with Large Language Models](https://mlsanity.com/paper/2305.09617/) (2023)
- [Capabilities of Gemini Models in Medicine](https://mlsanity.com/paper/2404.18416/) (2024)
- [AgentClinic: a multimodal agent benchmark to evaluate AI in simulated clinical environments](https://mlsanity.com/paper/2405.07960/) (2024)
- [Agent Hospital: A Simulacrum of Hospital with Evolvable Medical Agents](https://mlsanity.com/paper/2405.02957/) (2024)
- [AI Hospital: Benchmarking Large Language Models in a Multi-agent Medical Interaction Simulator](https://mlsanity.com/paper/2402.09742/) (2024)
- [HuatuoGPT-II, One-stage Training for Medical Adaption of LLMs](https://mlsanity.com/paper/2311.09774/) (2023)
- [DISC-MedLLM: Bridging General Large Language Models and Real-World Medical Consultation](https://mlsanity.com/paper/2308.14346/) (2023)
- [A Benchmark for Automatic Medical Consultation System: Frameworks, Tasks and Datasets](https://mlsanity.com/paper/2204.08997/) (2022)
- [AgentSense: Benchmarking Social Intelligence of Language Agents through Interactive Scenarios](https://mlsanity.com/paper/2410.19346/) (2024)
- [Automatic Interactive Evaluation for Large Language Models with State Aware Patient Simulator](https://mlsanity.com/paper/2403.08495/) (2024)
- [CellAgent: An LLM-driven Multi-Agent Framework for Automated Single-cell Data Analysis](https://mlsanity.com/paper/2407.09811/) (2024)
- [ElectionSim: Massive Population Election Simulation Powered by Large Language Model Driven Agents](https://mlsanity.com/paper/2410.20746/) (2024)
- [OphGLM: Training an Ophthalmology Large Language-and-Vision Assistant based on Instructions and Dialogue](https://mlsanity.com/paper/2306.12174/) (2023)
- [Synergistic Multi-Agent Framework with Trajectory Learning for Knowledge-Intensive Tasks](https://mlsanity.com/paper/2407.09893/) (2024)
- [Leveraging Large Language Model as Simulated Patients for Clinical Education](https://mlsanity.com/paper/2404.13066/) (2024)
- [Aqulia-Med LLM: Pioneering Full-Process Open-Source Medical Language Models](https://mlsanity.com/paper/2406.12182/) (2024)
- [Evaluating the Application of ChatGPT in Outpatient Triage Guidance: A Comparative Study](https://mlsanity.com/paper/2405.00728/) (2024)

## Built on by (most cited first, 8 of 8)

- [From Individual to Society: A Survey on Social Simulation Driven by Large Language Model-based Agents](https://mlsanity.com/paper/2412.03563/) (2024)
- [SocioVerse: A World Model for Social Simulation Powered by LLM Agents and A Pool of 10 Million Real-World Users](https://mlsanity.com/paper/2504.10157/) (2025)
- [PatientSim: A Persona-Driven Simulator for Realistic Doctor-Patient Interactions](https://mlsanity.com/paper/2505.17818/) (2025)
- [Adaptive-VP: A Framework for LLM-Based Virtual Patients that Adapts to Trainees' Dialogue to Facilitate Nurse Communication Training](https://mlsanity.com/paper/2506.00386/) (2025)
- [CURP: Codebook-based Continuous User Representation for Personalized Generation with LLMs](https://mlsanity.com/paper/2602.00742/) (2026)
- [Agentic AI in Healthcare & Medicine: A Seven-Dimensional Taxonomy for Empirical Evaluation of LLM-based Agents](https://mlsanity.com/paper/2602.04813/) (2026)
- [Beyond Isolated Behaviors: Hierarchical User Modeling for LLM Personalization](https://mlsanity.com/paper/2606.02300/) (2026)
- [H-AdminSim: A Multi-Agent Simulator for Realistic Hospital Administrative Workflows with FHIR Integration](https://mlsanity.com/paper/2602.05407/) (2026)

## Abstract (arXiv)

In China, receptionist nurses face overwhelming workloads in outpatient settings, limiting their time and attention for each patient and ultimately reducing service quality. In this paper, we present the Personalized Intelligent Outpatient Reception System (PIORS). This system integrates an LLM-based reception nurse and a collaboration between LLM and hospital information system (HIS) into real outpatient reception setting, aiming to deliver personalized, high-quality, and efficient reception services. Additionally, to enhance the performance of LLMs in real-world healthcare scenarios, we propose a medical conversational data generation framework named Service Flow aware Medical Scenario Simulation (SFMSS), aiming to adapt the LLM to the real-world environments and PIORS settings. We evaluate the effectiveness of PIORS and SFMSS through automatic and human assessments involving 15 users and 15 clinical experts. The results demonstrate that PIORS-Nurse outperforms all baselines, including the current state-of-the-art model GPT-4o, and aligns with human preferences and clinical needs. Further details and demo can be found at https://github.com/FudanDISC/PIORS