# Evolution of IVR building techniques: from code writing to AI-powered automation

arXiv: https://arxiv.org/abs/2411.10895 · HTML: https://mlsanity.com/paper/2411.10895/

## Key facts

- Cited by 1 papers in the map (data through 14 Oct 2026).
- Builds on 0 of its 21 references that are in the map.
- First posted on arXiv 16 Nov 2024.

## Built on by (most cited first, 1 of 1)

- [Securing the Future of IVR: AI-Driven Innovation with Agile Security, Data Regulation, and Ethical AI Integration](https://mlsanity.com/paper/2505.01514/) (2025)

## Abstract (arXiv)

Interactive Voice Response (IVR) systems have undergone significant transformation in recent years, moving from traditional code-based development to more user-friendly approaches leveraging widgets and, most recently, harnessing the power of Artificial Intelligence (AI) for automated IVR flow creation. This paper explores the evolution of IVR building techniques, highlighting the industry's revolution and shaping the future of IVR systems. The authors delve into the historical context, current trends, and future prospects of IVR development, elucidating the impact of AI on simplifying IVR creation processes and enhancing customer experiences.